Management Supervisor

Schuh; Stretford; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading retail brand is seeking a Supervisor for their kids store in Manchester Trafford Centre. The role involves leading a team to provide exceptional service to young shoppers and their guardians while promoting a positive shopping experience. Successful candidates will possess strong people skills and a passion for retail, with previous supervisory experience preferred. Excellent benefits including product discounts, flexible working hours, and professional development opportunities are offered.

Benefits

Up to 40% product discount

Up to 29 days holiday increasing to 34 after three years

Your birthday off

Flexible working hours

Access to a perk platform for discounts

Employee assistance programme

Pension scheme

Development opportunities

Qualifications

• Previous supervisory experience in customer service and/or retail preferred.
• Passionate about retail and footwear.
• Prepared to work hard with a positive attitude.

Responsibilities

• Lead the team ensuring a great shopping experience for customers.
• Engage with customers and team members.
• Assist with management responsibilities and delegate tasks.
• Promote the brand through excellent service.

Skills

Outstanding people skills

Customer service oriented

Leadership qualities

Keen eye for detail

Knowledge of trends

Job description

The Trafford Centre, Trafford Park, Stretford, Manchester M17, UK

Job Description

Posted Tuesday 27 January 2026 at 01:00

We have an exciting opportunity for Supervisor to join our kids store in Manchester Trafford Centre.

For this role you will need to demonstrate outstanding people skills - as well as being a natural with our 'little customers'.

About the role –

• Leading the team by example ensuring our little shoppers and their parents/guardians feel like they have had the best shopping journey from start to finish
• Engaging with customers and staff members alike
• Helping your team to exceed their goals and celebrating their achievements
• Striving for operational excellence
• Assisting with management responsibilities and delegating tasks within the team
• Adhering to company policies and guidelines
• Promoting the schuh brand through our service values

usiastic, incredibly ambitious and ready for anything

Optimistic and energetic

Prepared to work hard

Act as a role model in store

Passionate about retail/customer service/footwear

Keen eye for detail and knowledge of trends

Previous supervisory experience in customer service and/or retail experience would be preferable. Full training will be given for the role.

About the perks/benefits –

• Up to 40% product discount for you and your loved ones as well as an annual 100% discount up>
• Up to 29 days holiday (including bank holidays) increasing to 34 after three years’ service
• Your birthday off to celebrate you
• Flexible working hours / contracts to work when suits you
• Perk platform for hundreds of discounts
• Manage, save and access your wages as you earn them to get paid your way
• Employee assistance programme to support your wellbeing through resources, helplines and Virtual GP services.
• A pension scheme to help you save for the future
• Development and progression opportunities across store and Head Office
• Hourly rates will match or exceed the national minimum wage for your age

About schuh –

At schuh we are the ‘Same but different’.

By embracing diversity and promoting inclusivity, we aim to empower our people to be fiercely and unapologetically themselves.

This means you will support our commitment to diversity, equality and inclusion, and ensure that colleagues and customers from all backgrounds, beliefs and communities are treated fairly.

We are committed to providing reasonable adjustments to support disabilities or health conditions. Please let our talent team know of any adjustments needed during the hiring process.

Our Talent Acquisition Team will work as quickly as possible to review your application. In the meantime, if you have any questions or would like any additional information at all, please contact [e-mail]

The Trafford Centre, Trafford Park, Stretford, Manchester M17, UK