Regional Vehicle Damage Assessor Supervisor

Steer Automotive Group; Crawley; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A prominent automotive services company in Crawley, England, is looking for a Regional VDA Supervisor. This role oversees Vehicle Damage Assessor standards across multiple sites, ensuring compliance and operational efficiency. Key responsibilities include leading audits, delivering training sessions, and collaborating with teams to enhance performance. Candidates should possess extensive knowledge of the vehicle repair industry and strong skills in mentorship and analysis. This position offers competitive salary, performance-related bonuses, and opportunities for career progression.

Benefits

Competitive salary plus performance-related bonus

29 days holiday including public holidays

Pension contributions

Enhanced parental leave

Wagestream—Financial Wellbeing app

Cycle to work scheme

Benefits App with virtual GP appointments

Ongoing training via Steer Academy

Opportunities for career progression

Qualifications

• Significant experience in the vehicle repair industry legislation and trade practices.
• Proven ability to work independently and collaboratively.
• Excellent planning, communication, and time management skills.

Responsibilities

• Lead and coordinate insurer audits.
• Deliver VDA training on‑site and off‑site.
• Conduct monthly internal audits focused on estimate accuracy.

Skills

Extensive knowledge of the vehicle repair industry

Experience using Audatex and GT Global estimating systems

Coaching and developing teams

Analytical and auditing capability

Stakeholder management and communication skills

Tools

Audatex

GT Global

Job description

• Competitive salary plus performance related bonus
• 29 days holiday including public holidaysplus additional days with service
• Pension contributions
• Enhanced parental leave
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
  
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

Drive Standards. Develop People. Make an Impact.

Are you a highly experienced Vehicle Damage Assessor with a passion for quality, accuracy, and developing high-performing teams?
Do you thrive on improving standards across multiple sites and working closely with insurers and operational teams?

If so, Steer Automotive Group has an exciting opportunity for a Regional VDA Supervisor to play a pivotal role in driving excellence across our network.

About the Role

As Regional VDA Supervisor, you will be responsible for overseeing VDA standards across multiple sites, ensuring accuracy, compliance, and operational efficiency. Acting as a key link between our sites, insurers, and internal stakeholders, you will support audit readiness, deliver training, and drive continuous improvement.

This is a hands‑on, influential role where your expertise will directly impact performance, productivity, and customer outcomes.

Key Responsibilities

• Lead and coordinate insurer audits, collating data, supporting sites through outcomes, and ensuring leakage remains below agreed thresholds
• Deliver VDA training both on‑site and off‑site to ensure consistent estimating standards and best practice
• On‑site training aligned to audit results
• Quarterly off‑site training sessions
• Act as the primary operational point of contact for site‑based VDA queries and guidance
• Conduct monthly internal audits, focusing on estimate accuracy and insurer compliance
• Work closely with underperforming sites to raise standards through coaching and support
• Manage and respond to insurer queries, including safety issues, unactioned jobs, and engineer‑related matters
• Monitor invoicing priorities to prevent late invoicing penalties, particularly with key partners
• Analyse average repair hours and work on‑site with VDAs and managers to improve productivity
  • Target average: 21 hours
• Conduct weekly Teams meetings with site VDAs to review performance and share best practice

Knowledge & Experience

• Extensive knowledge of the vehicle repair industry, legislation, and trade practices
• Significant experience using Audatex and GT Global estimating systems
• Proven ability to work independently and collaboratively
• Demonstrated experience in coaching, developing, and influencing teams
• Excellent planning, organisational, communication, and time management skills
• Ability to remain calm and effective under pressure
• In-depth understanding of VDA processes and insurer requirements
• Excellent stakeholder management and communication skills
• High attention to detail with excellent analytical and auditing capability
• Confident trainer and mentor, able to raise standards across multiple locations
• Highly organised, with the ability to manage multiple priorities effectively

Why Join Steer Automotive Group?

At Steer Automotive Group, our people are at the heart of everything we do. We are driven by our values:

• Integrity – Doing the right thing, every time
• Excellence – Striving for the highest standards
• Innovation – Always improving how we work

This role offers genuine influence, autonomy, and the opportunity to shape standards across a growing, forward‑thinking business.

Ready to take the next step in your career?

Apply now and become a key part of driving quality and consistency across Steer Automotive Group.