Airport Passenger Service Agent - Calm, Customer‑Focused

Jet2careers; Liverpool; On-site; Part time

Job summary

A leading airline provider is seeking a Passenger Service Agent at Liverpool Airport. In this role, you will deliver exceptional customer service from check-in to boarding and support efficient operations by ensuring compliance with safety procedures. Ideal candidates will be adaptable, calm under pressure, and passionate about teamwork. This position offers a fixed-term contract with hourly pay, generous holiday entitlement, and various benefits including shift allowances and colleague discounts.

Benefits

Hourly rate of £12.53

Extra £3.13 per hour for unsociable hours

Free car parking

34 days holiday entitlement

Recommend a Friend scheme

Colleague discounts on holidays and flights

Annual pay review

Paid training course

Qualifications

• Passionate about delivering outstanding customer service.
• Calm and focused under pressure in a fast-paced environment.
• Adaptable, self-motivated, and a team player.
• Demonstrates initiative and accountability.

Responsibilities

• Provide friendly customer service from check-in to boarding.
• Assist customers with check-in and issuing boarding passes.
• Follow safety and security procedures.
• Support colleagues and customers during disruptions.

Skills

Customer service

Calm under pressure

Adaptability

Teamwork

Initiative

Job description

A leading airline provider is seeking a Passenger Service Agent at Liverpool Airport. In this role, you will deliver exceptional customer service from check-in to boarding and support efficient operations by ensuring compliance with safety procedures. Ideal candidates will be adaptable, calm under pressure, and passionate about teamwork. This position offers a fixed-term contract with hourly pay, generous holiday entitlement, and various benefits including shift allowances and colleague discounts.