Airport Passenger Service Agent — Dynamic, Customer Focused

Jet2careers; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading airline is seeking Passenger Service Agents to join their team at London Gatwick Airport. Successful candidates will provide excellent customer service from arrival until boarding. Responsibilities include assisting customers at check-in, ensuring compliance with safety procedures, and supporting operations during disruption. The role requires adaptability, accountability, and teamwork. This position offers hourly pay of £15, mandatory shifts, and good holiday entitlements. Previous experience is not necessary; enthusiasm for customer service is key.

Benefits

Discretionary profit share bonus

Free car parking at the airport

34 days holiday entitlement annually

Recommend a Friend scheme

Colleague discounts on holidays and flights

Annual pay review

Paid training course

Qualifications

• Passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast-paced environment.
• Self-motivated and enjoy working as part of a team.

Responsibilities

• Provide friendly customer service from arrival to boarding.
• Assist customers at check-in, issue boarding passes, and verify travel documents.
• Follow safety and security procedures, ensuring on-time departures.
• Support colleagues and customers during disruptions and delays.

Skills

Customer service

Calm under pressure

Adaptability

Teamwork

Initiative

Accountability

Job description

A leading airline is seeking Passenger Service Agents to join their team at London Gatwick Airport. Successful candidates will provide excellent customer service from arrival until boarding. Responsibilities include assisting customers at check-in, ensuring compliance with safety procedures, and supporting operations during disruption. The role requires adaptability, accountability, and teamwork. This position offers hourly pay of £15, mandatory shifts, and good holiday entitlements. Previous experience is not necessary; enthusiasm for customer service is key.