IT Support Specialist

Avaloq Group; City of Edinburgh; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading financial technology provider in Edinburgh is seeking a skilled IT User Support Specialist to join their Global IT User Support team. You'll troubleshoot technical issues, manage user onboarding, and ensure effective support for employees. Ideal candidates have a strong background in IT support, experience with Microsoft 365, and an understanding of ITIL practices. This role offers a collaborative and supportive work environment, aimed at helping employees reach their full potential.

Qualifications

• Strong track record as an IT User Support Specialist or similar.
• Experience in 1st and 2nd level support.
• Good understanding of computer systems and mobile devices.

Responsibilities

• Respond to user inquiries and provide technical assistance.
• Troubleshoot hardware, software, and network issues.
• Manage employee onboarding and offboarding.

Skills

Technical assistance

Troubleshooting

User management

Documentation

Microsoft 365 products

ITIL best practices

Job description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry‑leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research‑led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

To support the Global IT User Support team, we are looking for a committed and skilled IT User Support Specialist. Due to our internationalization strategy, the User Support team must cover some other global locations remotely. Therefore, we are looking for a competent, responsible and independent person who helps us make this Global IT User Support Team a success. This requires close cooperation with all IT team members and users worldwide. You will be part of a warm, friendly and welcoming culture within the Edinburgh Office, so we expect you to be equally warm and welcoming.

Your key tasks

• Respond to user inquiries and provide technical assistance
• Troubleshoot hardware, software, and network issues
• Manage employee onboarding /offboarding (access, devices, accounts)
• Provide ad‑hoc support for meeting rooms
• Prioritize and resolve IT concerns and escalating serious issues to relevant stakeholders
• Documentation of systems, procedures and processes and provide accurate information and guidance on IT products or services
• Maintain and update IT equipment inventory

Qualifications

• Strong proven track record of working as an IT User Support Specialist or comparable role
• Experience in providing 1st and 2nd level support
• Experience with various Microsoft Windows client and server operating systems
• Experience with Microsoft 365 products (Office365, SharePoint, Teams, Exchange Online, etc.)
• Good understanding of computer systems, mobile devices and other tech products
• Knowledge of ITIL Incident Management best practices

It would be a real bonus if you have

• Working experience in a global context is a plus
• Exceptional analytical and problem‑solving skills
• Advanced collaboration, communication, and interpersonal skills
• Excellent organizational and time management skills

Additional Information

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique; we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.