Night Shift Customer Assistant — Stock & Service Pro

Marks & Spencer Plc; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading UK retailer is seeking a Customer Assistant in Operations. This physically demanding role involves stock management and ensuring a clean, well-stocked store. Candidates must be adaptable, digitally confident, and committed to high customer service standards. The role requires flexibility across the store and capabilities in using digital tools for effective stock management. This position offers an opportunity to contribute positively to an exciting retail environment.

Qualifications

• Commitment to delivering excellent work with great attention to detail.
• Willingness to take accountability for managing own workload efficiently.
• Ability to build positive relationships by being a good listener.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are stocked.
• Engage with customers to understand their needs and make recommendations.
• Utilize digital tools and communication channels effectively.

Skills

High levels of customer service

Strong communication skills

Adaptable to changing situations

Good level of digital capability

Job description

A leading UK retailer is seeking a Customer Assistant in Operations. This physically demanding role involves stock management and ensuring a clean, well-stocked store. Candidates must be adaptable, digitally confident, and committed to high customer service standards. The role requires flexibility across the store and capabilities in using digital tools for effective stock management. This position offers an opportunity to contribute positively to an exciting retail environment.