Team Leader

Costa; Godmanchester; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading coffee brand in the UK seeks a Barista Maestro (Team Leader) to oversee shifts and enhance customer experiences. The ideal candidate should have team leadership experience, passion for coffee, and the ability to inspire others. Responsibilities include training new team members, ensuring quality service, and motivating a team in a dynamic, customer-focused environment. Join a company that values passion, collaboration and provides opportunities for growth.

Benefits

£12.40 per hour

Great Opportunities for career development

Employee Assistance Programme

Qualifications

• Experience in a leadership role within a fast-paced environment.
• Passion for coffee and customer satisfaction.
• Ability to take on shared responsibilities during shifts.

Responsibilities

• Lead shifts to ensure high-quality customer service.
• Train and support new team members.
• Drive sales through effective team management.

Skills

Team leadership experience

Reliability

Customer service skills

Ability to train others

Flexible approach

Job description

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. If you’re an aspiring Store Manager ready to head up a team, this could be the perfect role for you.

A bit about the role

As a Barista Maestro (Team Leader), you’ll have your first taste of leadership responsibility, accountability and autonomy. You’ll get involved with day‑to‑day operations, stock maintenance, health & safety, store marketing and other tasty activities. And every day, you’ll be dedicated to creating uplifting experiences for our customers and inspire your team to keep customer service at the heart of everything they do.

• Taking the lead on shifts to support your colleagues in delivering unbeatable experiences
• Making the most of people’s talents they’re in the right place to maximise sales
• Training and accrediting new Baristas
• Getting familiar with new recipes and ranges, and sharing the exciting news with the team
• Driving high standards every time, whether that’s through the quality of an espresso or monthly coffee excellence scores
• Becoming a brand ambassador and helping us shine

A passion for coffee and people is just the start of what we’re looking for. What else makes a great Barista Maestro(Team Leader)?

• Reliability to open and close the store safely and on time
• Team leadership experience in a buzzing environment
• Ability to take on shared responsibility whilst on shift and support team members
• A love of turning knowledge and know-how into hot ideas to help your store succeed
• Willingness to learn and be bold, brave and action‑orientated
• Flexible approach and can‑do attitude, as each day offers exciting new challenges

We’re really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:

• £12.40 per hour
• Great Opportunities to develop yourself and progress your career
• Employee Assistance Programme

And if this isn’t enough, you’ll also enjoy some fundraising for our Costa Foundation, helping children in coffee‑growing communities gain access to safe and quality education.

At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. We’re the No. 1 coffee brand in the UK for the 14th year in a row. Here, you’ll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.

At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.

*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.

Location

Reimagining coffee experiences to make a difference

We’ve been changing the coffee game since day one. Founded by two pioneering brothers back in 1971, that innovative spirit (and love for great coffee) lives on in our cups, communities and Costaristas all over the world. And there’s never been a better time to join us.

“ Finding a company whose culture and values align to yours, and where your strengths are needed and appreciated, is probably the best tip for moving forward in your career.”