Customer Relationship Manager

Lloyds Bank plc; Manchester; Hybrid; GBP 59,000 - GBP 67,000; Full time

Job summary

A leading financial services provider in the UK is seeking a Customer Relationship Manager in Manchester to manage corporate client relationships focused on sustainable mobility. The role involves driving retention and profitability while using data-driven insights for decision-making. The ideal candidate has strong environmental awareness, excellent communication skills, and the ability to manage relationships at various levels. This position offers a hybrid working model and various benefits, promoting a supportive and inclusive work environment.

Benefits

Generous pension contribution of up to 15%

Annual bonus award

Share schemes including free shares

30 days' holiday

Wellbeing initiatives and parental leave policies

Qualifications

• Strong environmental awareness and understanding of sustainable driving solutions.
• Proven ability to build trusted, long-term partnerships with clients.
• Skilled in managing relationships at senior and operational levels.

Responsibilities

• Lead a portfolio of Corporate customers, driving retention and profitability.
• Use insight-led analysis to identify revenue opportunities.
• Ensure compliance across audits, bids, and customer issues.

Skills

Strong environmental awareness

Proven ability to build trusted partnerships

Excellent verbal communication skills

Strategic problem solving

Strong time-management skills

Tools

CRM tools

mCRM

Job description

**End Date**Wednesday 18 February 2026**Salary Range**£59,850 - £66,500**Flexible Working Options**Hybrid Working, Job Share**Job Description Summary**Manages and develops commercial client relationships along with associated income and risks, using specialist knowledge.**Job Description****JOB TITLE: Customer Relationship Manager - Lex Autolease Corporate****LOCATION: Manchester****HOURS: Full time****WORKING PATTERN: Hybrid, 40% (or two days per week) in one of our office hubs mentioned above.**## **About this opportunity:**In Transport, we play a vital role in helping businesses transition toward more sustainable mobility. As more organisations move to electric vehicles, we support them with the insights, products, and guidance needed to reach their Net Zero ambitions. Within the Lex Autolease Corporate team, you’ll join a collaborative and forward‑thinking group that partners with some of our most established Corporate customers to help optimise and transform their fleets.As a Corporate Customer Relationship Manager, you’ll lead your own portfolio of customers, acting as a trusted advisor across operational, commercial, and strategic levels. You'll use data-driven solutions to reduce cost and risk while driving revenue opportunities for both the customer and the business. This is a role where you can truly influence the future of sustainable transport, build high‑impact partnerships, and play a key part in our growth journey.## Day to day you'll* Lead a portfolio of Corporate customers, driving retention, profitability, and long-term strategic relationships from operational through to C-suite level.* Use insight‑led analysis to reduce customer cost and risk while identifying and converting revenue opportunities, including EV transition planning.* Achieve commercial growth targets across fleet size, orders, deliveries, and contract amendments, while promoting Lex Autolease products and digital tools.* Secure renewals, sole supply agreements, tenders, and proposals, ensuring strong stakeholder engagement and customer satisfaction (CSAT) across your portfolio.* Ensure 100% compliance across audits, bids, risk processes, and credit facility approvals, acting as the escalation point for customer issues.* Conduct Quarterly and Annual Strategic Reviews face to face, supported by monthly virtual or in‑person meetings.* Maintain excellent mCRM rigor, documenting strategy, pipeline, contacts, renewals, and customer plans with full accuracy.* Champion innovation by promoting digital journeys, reducing manual processes, embracing new technology (including Copilot/AI), and ensuring customer reporting through LAI & Orion Power BI.## **What we're looking for*** Strong environmental awareness and understanding of the industry’s move toward sustainable driving solutions and EV financing.* Proven ability to build trusted, long‑term partnerships with clients and support them through complex, evolving needs.* Skilled in managing relationships at both senior and operational levels.* Excellent verbal communication, presentation, interpersonal, and influencing skills, comfortable engaging both face‑to‑face and via MS Teams.* Strategic problem solver with a proactive approach to problem‑solving.* Strong time‑management skills with the adaptability to operate in changing environments.* Understanding of risk, compliance, and regulatory frameworks.## **And any experience of these would be useful*** Experience in fleet management, mobility solutions, or financial services.* Familiarity with CRM tools, particularly mCRM, and customer planning frameworks.* Understanding of electric vehicle technology and the wider sustainable transport landscape.* Ability to interpret data and present data-driven recommendations.* Background in working with Corporate customers or in B2B account management roles.## **About working for us:**Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues, and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.## **We also offer a wide-ranging benefits package, which includes:*** A generous pension contribution of up to 15%* An annual bonus award, subject to Group performance* Share schemes including free shares* Benefits you can adapt to your lifestyle, such as discounted shopping* **30** days’ holiday, with bank holidays on top* A range of wellbeing initiatives and generous parental leave policies**Apply today!****At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.****We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.****We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.**With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.