eCommerce Team Leader (Automotive) | Stellantis Calex UK Permanent/Full Time

Calex Uk; Coventry; Hybrid; GBP 32,000 - 38,000; Full time

Job summary

A leading training solutions company is seeking a motivated Team Leader to join their eCommerce department in Coventry. This role involves driving performance and customer service excellence by leading a team of Brand Specialists. Strong leadership and communication skills are essential. The ideal candidate will have recent retail experience and a passion for delivering exceptional customer experiences. The position offers a salary of around £38,000 with additional benefits, including bonuses and flexible working options.

Benefits

Discretionary bonus up to £9,000

26 Days Annual Leave

Private GP and Healthcare Services

Discounted Gym Memberships

On Demand Wellbeing Service

Life Assurance

Pension

Optional private Healthcare cover

Qualifications

• Recent retailer experience is desirable.
• Proven experience in a leadership or supervisory role.
• Passionate about delivering exceptional customer experiences.

Responsibilities

• Lead, coach and support a team to consistently meet and exceed KPIs.
• Conduct regular 1:1s and coaching sessions to develop team capability.
• Monitor lead quality to ensure they are conversion-ready.

Skills

Interpersonal skills

Problem-solving

Leadership

Communication

Organizational skills

Job description

About Us

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.

Our Corporate Vision is to ‘Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation’ and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

To learn more about Calex, please visit our website at www.calexuk.com

We are currently seeking to recruit a Team Leader to join the eCommerce department at Stellantis in Coventry.

As a Team Leader you will play a pivotal role in driving performance, engagement, and service excellence within the Contact Centre. Responsible for leading a team of Brand Specialists and Brand Geniuses, the Team Leader ensures that every customer interaction reflects the brand’s values and contributes to the generation of high-quality leads. Through coaching, performance management, and operational oversight, the Team Leader fosters a culture of accountability, continuous improvement, and customer-centricity.

Key Responsibilities

• Lead, coach and support a team to consistently meet and exceed KPIs
• Conduct regular 1:1s, performance reviews, and coaching sessions to develop individual and team capability
• Monitor and improve lead quality, ensuring all leads passed to retailers are well-qualified and conversion-ready
• Act as a point of escalation for complex or sensitive customer interactions
• Work with Compliance Officer to sure compliant with all regulatory, data protection and internal quality standards
• Work closely with the eCommerce Manager / Head of Digital, eCommerce to give lead feedback and campaign performance
• Main KPIs will include: Number of leads handled, qualified leads, SLA (1 hour) and answer rate

About You

• Recent retailer experience is desirable
• Proven experience in a leadership or supervisory role
• Passionate about delivering exceptional customer experiences
• Strong interpersonal and communication skills
• Ability to motivate and inspire team members to achieve goals
• Excellent problem-solving and decision-making abilities
• Strong organisational skills to manage schedules, resources, and workflows
• Stays calm under pressure and leads by example

Our Calex Core Values

• Caring & Supportive
• Open & Honest
• Welcoming & Inclusive
• Collaborative & Inspiring
• Enjoyable & Rewarding
• Flexible & Adaptable
• Accountable & Reliable
• Healthy & Sustainable

To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills that make you suitable for this role.

Salary & Benefits

Circa £38,000 dependant on experience, plus a discretionary bonus with potential earnings of up to £9,000 per year, option to join the Stellantis ECOS Vehicle scheme, 26 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover.

Contract

Permanent / Full Time

Working Hours

40 hours per week

Working Pattern

You will work 5 days a week on a 7-day rolling schedule, which will include weekends.

Place of Work

Hybrid role, working from home and the Stellantis Performance Academy 2/3 days per week as a minimum.

Pre-employment Checks

Calex will undertake the relevant/standard employment checks with all successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check.

Employment

The successful candidate will be employed by Calex UK (www.calexuk.com).

Visa Sponsorship

Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.