eCommerce Customer Development Manager

Kenvue; Reading; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consumer goods company is seeking an eCommerce Customer Development Manager for a 12-month FTC maternity cover. This role involves managing the eCommerce P&L, driving improved return on investment, and collaborating on omnichannel strategies. The ideal candidate will hold a bachelor's degree, possess strong analytical and project management skills, and have previous B2C experience. The role offers a hybrid working environment and competitive rewards.

Benefits

Generous holiday entitlement

Learning opportunities

Wellbeing support

Qualifications

• Ability to drive strategy and change while managing multiple projects.
• Superior analytical skills for data-driven decision-making.
• Understanding of online purchasing experience.

Responsibilities

• Manage eCommerce P&L and deliver monthly reviews.
• Collaborate with teams on integrated eCommerce plans.
• Analyze channel performance and competitive positioning.

Skills

Analytical skills

Project management

B2C eCommerce experience

Account management

Education

Bachelor's degree or higher

Job description

eCommerce Customer Development Manager (Grocery Omnichannel, 12-month FTC maternity cover)

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND‑AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future – and yours.

Role reports to

Senior Customer Development Manager, Ecommerce

Location

Europe/Middle East/Africa, United Kingdom, Reading, Berkshire

Work Location

Hybrid

What you will do

This position reports into the eCommerce Senior Customer Development Manager (Omnichannel) and is based at the Reading office, UK.

Key responsibilities

• Being accountable for the eCommerce P&L for your respective accounts, delivering monthly internal & external reviews and actions plans
• Driving improved ROI of eCommerce on site and media investment
• Build eJBPs with priority customers to increase visibility of importance of eCommerce sales to deliver the total account business plans
• Become an extended part of the respective BU to drive total integration of eCommerce plans for true omni channel customer experience
• Collaborate with the in-store Customer Development and Shopper Marketing teams to build joined up retailer plans at all ends of the funnel
• Own the .com sales performance of each of your retailers and regularly (monthly) present findings and learnings back to wider CD and Marketing teams across the business
• Lead onsite retail media execution with Citrus Ad & Criteo working closely with our agency partners and search specialists
• Help drive and support plans to deliver an omnichannel experience for our customers based on eCommerce shopper insights
• Work closely with peers and local/regional digital & eCommerce teams to identify best practices and processes to improve digital shelf metrics
• Undertake analysis of channel performance, and competitive position
• Inspire local and regional organisation to accelerate investment into eCommerce by providing performance driven data and insight
• Support local leadership for eCommerce, including practices in product presence, demand generation and analytics utilised to improve the sales of Kenvue products
• Support local deployment of new technology that enhances eCommerce capabilities
• Ensure all eCommerce customer service and supply chain processes are operating effectively
• Unlock white space such as Quick commerce

What we are looking for

• Bachelor’s degree or higher
• Ability to drive strategy and change while implementing, analysing, and reporting on numerous concurrent projects. Ability to navigate well in ambiguity
• Superior analytical skills and experience applying data to make decisions. Record of making decisions and implementing change
• Project management experience with demonstrated ability to prioritize work independently and manage multiple tasks
• Previous B2C eCommerce experience preferred
• Experience in B2C account management, sales planning, account development, or marketing preferred
• Understanding of end‑user experience as it relates to online purchasing

What’s In It for You

At Kenvue, we offer a collaborative and flexible working environment designed to help you thrive. You can expect hybrid working arrangements, competitive reward, and generous holiday entitlement. We’re passionate about your growth—providing learning opportunities, wellbeing support, and a culture where every voice is valued.

Equal Opportunity Statement

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.