Senior Sales Consultant

Molton Brown Limited; City of Westminster; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A luxury retail brand is seeking a Senior Sales Consultant to lead the team at its Bridgend Store. The role involves overseeing the sales floor, motivating the staff, and ensuring high-quality customer service. Ideal candidates have at least 2 years of retail experience, excellent communication skills, and a passion for luxury products. Benefits include a competitive hourly wage, staff discounts, and opportunities for personal development. Join a company that values integrity and collaboration in a dynamic environment.

Benefits

50% staff discount

22 days holiday + Bank Holidays

Quarterly store bonus scheme

Healthcare Plan

Company Pension Scheme

Qualifications

• Minimum of 2 years experience working in retail.
• Experience in a supervisory capacity.
• Ability to influence and motivate a team.

Responsibilities

• Lead and support the management team to oversee the running of the sales floor.
• Coach sales consultants on customer service principles.
• Assist with stock management and store related tasks.

Skills

Excellent communication skills

Team motivation

Leadership skills

Retail experience

Job description

Overview

The Opportunity

We are looking for an experienced Senior Sales Consultant to help lead the team at our Bridgend Store on a 32 hours a week basis.

As a key support to the management team, you will over-see the running of the sales floor and assist in driving and motivating the team to achieve store sales and KPI's. You will be an engaging communicator, with a flair for leadership, as well as coaching and training. As a strong brand ambassador, you will model delivering the principles of our customer service program, providing detailed product knowledge to our customers and ensuring our sales consultants have the tools to do the same. Using a personalized selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. Alongside this, you will assist the team with general store related tasks, including stock management, cleaning and replenishment.

Responsibilities

• Lead and support the management team to oversee the running of the sales floor and motivate the team to achieve store sales and KPI's.
• Model and deliver the principles of the customer service program with detailed product knowledge for customers and coach sales consultants accordingly.
• Provide sensorical customer experiences through signature services (e.g., fragrance consultations or hand and arm massages).
• Assist the team with general store tasks, including stock management, cleaning and replenishment.

What we are looking for

The ideal candidate will have a minimum of 2 years experience working in retail, as well as experience working at a supervisory capacity. You will have excellent communication skills, with the ability to influence and motivate a team to achieve both store and personal KPI's. With a high level of personal grooming standards, you will have a passion for luxury and champion our brand values and have flexibility in your working arrangements to be able to suit business requirements.

What we can offer you

• An hourly rate of £13.60
• A 50% staff discount to use on all of your favourite Molton Brown products
• 22 days holiday + Bank Holidays
• A day off for your birthday
• A quarterly store bonus scheme up to 0.35% of retail sales if store targets are reached
• Free product allocation every quarter up to 5 Molton Brown eligible items!
• Access to discounts/cashbacks from high street retailers
• Enhanced family leave
• Healthcare Plan
• Wellbeing Support
• Recognition Awards
• Season Ticket Loans / Cycle To Work Scheme
• Ongoing development and the opportunity to enhance your skills
• A company where your voice will be heard and your opinion matters!
• Company Pension Scheme
• Learning and development opportunities within our business and across our brands

Company & Values

Molton Brown is part of Kao founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high-quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation and treating each other with trust and respect.

How we work: Having been selected among the World's Most Ethical Companies for 19 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

Hiring Process: Kao embraces the diversity and the individual personalities of its people because we believe it is diversity that makes us strong. This is why we welcome applications from all areas of the global community.

Want to learn more: If you feel you are as unique as our products and want to find out why 33,000 people across the globe opted for a career with us please visit https://www.kao.com/emea/en/

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