Candidate Care Consultant

AnaVation LLC; Sunderland; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A recruitment support firm is seeking enthusiastic individuals for part-time work involving making outbound calls to teachers and education professionals. This role offers flexible evening hours and provides crucial support in onboarding and re-engaging education staff. The ideal candidate is confident on the phone and has strong communication skills. Although prior experience in recruitment or customer service is beneficial, full training will be provided. Successful candidates may have opportunities for extended contracts or further progression within the firm.

Benefits

Flexible, student-friendly evening hours

Gain hands-on experience in recruitment

Opportunity for progression

Qualifications

• Experience in recruitment, sales, customer service, or call handling is helpful but not essential.
• Knowledge of or interest in the education sector.
• Reliable and proactive individual required.

Responsibilities

• Make outbound calls to teachers and education professionals.
• Support candidates through onboarding and compliance steps.
• Work closely with recruitment consultants to support live vacancies.

Skills

Confident and professional telephone manner

Strong communication skills

Organisational skills

Results-driven

Education

Students studying education, business, psychology, or similar

Tools

CRM systems

Job description

Location: Sunderland

Hours: Part-time, evenings 2:00pm/3:00pm – 7:00pm (Monday–Thursday – 16/20 hours)

Contract: 6-month fixed-term (with potential to extend)

Salary: Up to £32K per annum OTE

Ideal for: Students, graduates, or those seeking part-time work in recruitment or education

About us:

AK Teaching, now powered by Zen Educate, is expanding our candidate support team ahead of the new academic year.

We are looking to hire 4 confident, motivated individuals to work alongside our experienced recruitment consultants, helping us engage, support, and re-enrol teachers and education staff across the North East.

This role plays a critical part in ensuring schools are fully staffed and teachers are supported into meaningful work. You’ll be speaking directly with teachers and support staff, helping them complete onboarding, checking availability, and keeping them engaged with Zen Educate.

Zen is revolutionising education. Schools spend over £2bn a year on agency staff, and £600m of that goes straight into the pockets of recruitment agencies. That’s why we’ve built an alternative.

Our online platform gives schools instant access to hundreds of profiles of fully vetted teachers and support staff. Since launching in 2017, we’ve saved schools over £10m – money that goes straight back into school budgets and increases teachers’ pay.

We're looking for enthusiastic, mission-driven people who fit our values and are passionate about what we do. You're encouraged to apply even if your experience doesn't exactly match the job description.

Our Ideal Candidate 🙋

• Confident and professional telephone manner
• Comfortable making outbound calls
• Strong communication and organisation skills
• Reliable, proactive, and results-driven

Helpful to have but not essential💥

• Experience in recruitment, sales, customer service, or call handling
• Knowledge of or interest in the education sector
• Students studying education, business, psychology, or similar
• Experience working with CRM systems

Full training will be provided, so attitude and confidence are more important than experience.

What will you be doing?

• Making outbound calls to teachers and education professionals
• Re-engaging and re-enrolling existing candidates
• Supporting candidates through onboarding and compliance steps
• Checking availability and readiness for work
• Updating candidate records accurately on our system
• Working closely with recruitment consultants to support live vacancies
• Acting as a positive, professional first point of contact for AK / Zen

What's in it for you?

• Flexible, student-friendly evening hours
• Gain hands-on experience in recruitment and education
• Work as part of a supportive, high-performing team
• Learn from experienced consultants in a growing business
• Opportunity for extended work or progression if the role is successful
• Be part of a company genuinely focused on supporting schools and teachers

While this is initially a 6-month role, successful candidates may have the opportunity to:

• Extend their contract
• Take on additional hours
• Progress into trainee recruitment or consultant roles. Many of our consultants started in support or resourcing positions.

If you’re confident on the phone, enjoy speaking to people, and want part-time work that makes a real difference in education, we’d love to hear from you.