Domestic Major Loss Adjuster

Political, International and Development Studies Student Association; Southampton; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading insurance provider is looking to hire a Major & Complex Domestic Loss Adjuster to manage high-value property claims across Hampshire and Sussex. This role is home-based, requiring a full UK driving licence for customer visits. Applicants should have expertise in handling claims over £100,000 and possess professional qualifications such as Cert CII or CILA. The position offers a competitive salary and benefits, including a company car and flexible working options.

Benefits

Company car

Performance-based bonus

Generous pension contributions

Holiday allowance

Flexible benefits

Qualifications

• Experience handling claims of £100,000 or more preferred.
• Strong grasp of insurance principles and report writing required.
• Familiarity with property reinstatement and building regulations is advantageous.

Responsibilities

• Manage high-value property claims from start to finish.
• Ensure a customer-centric and cost-effective approach.
• Conduct customer visits as necessary across the UK.

Skills

Claims Expertise

Customer Commitment

Technical Skills

Building Knowledge

Education

Cert CII or CILA

Working towards Dip CII

Tools

MYSQL

Job description

Major & Complex Domestic Loss Adjuster – Hampshire and Sussex

Are you ready to advance your career and build stronger relationships with customers? Aviva is seeking a skilled Loss Adjuster to join our team, specialising in significant property claims. This home‑based role covers Hampshire and Sussex, requiring a full UK driving licence and residency in the region, as customer visits are essential.

Role Overview

• Manage high‑value property claims from start to finish, ensuring a customer‑centric and cost‑effective approach.
• Operate from home, with travel across the UK as needed; company car provided.
• Work within agreed financial authority limits and deliver exceptional service.

What We’re Looking For

• Claims Expertise: Experience handling claims of £100,000 or more preferred.
• Professional Qualifications: Cert CII or CILA required; working towards Dip CII is a plus but not mandatory.
• Technical Skills: Strong grasp of insurance principles, subrogation, underwriting攰 and ABI report writing.
• Building Knowledge: Familiarity with property reinstatement, building regulations and tendering processes is advantageous.
• Customer Commitment: Proven ability to manage claims end‑to‑end, always prioritising customer satisfaction.

Why Join Aviva?

• Competitive salary and benefits, including a company car and performance‑based bonus.
• Generous pension contributions and holiday allowance, with options to buy or sell days.
• Discounts on Aviva products and other retailers.
• Share schemes and supportive policies for parental and carers leave.
• Flexible benefits, including sustainability options.
• Opportunities to volunteer and participate in Aviva Communities.
• Comprehensive wellbeing support and MYSQL tools.

Aviva is committed to inclusivity and welcomes applicants from all backgrounds. Flexible working arrangements are available, and every disabled applicant meeting the minimum criteria will be interviewed.

Aviva Is For Everyone

We’re inclusive and welcome everyone. If you’re excited but not sure you tick every box, even if you don’t, we still encourage you to apply. We also consider all forms of flexible working, including part‑time and job shares.

We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart‑working, spending around 50 % of their time in our offices every week – combining the benefits of flexibility with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we will interview you.