Interim Service Operations Leader Transition & Stabilisation

Understanding Recruitment Ltd; United Kingdom; Hybrid; GBP 100,000 - GBP 125,000; Full time

Job summary

A leading recruitment consultancy is seeking an Interim Director of Service Operations to strategically oversee service operations for a complex organization during a critical transition period. The role requires experienced leadership in service operations, a focus on transition and stabilization, along with expertise in service management practices. The successful candidate will define service operations strategy and lead in delivering effective outcomes while navigating a dynamic environment. The position is partially remote in Hertfordshire, with a duration of 6 months.

Qualifications

• Proven experience in senior service operations leadership.
• Experience in service operations transition and stabilisation.
• Familiarity with enterprise service management tooling.

Responsibilities

• Define and deliver the Service Operations strategy.
• Lead service design, transition, operations, and improvement.
• Own the operational design and performance outcomes.

Skills

Senior Service Operations leadership in complex organisations

Service operations transition and stabilisation programmes

Enterprise service management tooling implementations

ITIL-aligned Service Management

Incident & Major Incident leadership

Change & Release governance

Hybrid resourcing models

Managing service integrators and provider performance

Strong senior stakeholder and executive engagement

Comfortable operating in ambiguous environments

Job description

A leading recruitment consultancy is seeking an Interim Director of Service Operations to strategically oversee service operations for a complex organization during a critical transition period. The role requires experienced leadership in service operations, a focus on transition and stabilization, along with expertise in service management practices. The successful candidate will define service operations strategy and lead in delivering effective outcomes while navigating a dynamic environment. The position is partially remote in Hertfordshire, with a duration of 6 months.