Spa Shift Manager - Therapy

Center Parcs group; Warminster; On-site; GBP 60,000 - GBP 80,000; Part time

Job summary

A prominent leisure company in the UK is seeking a Spa Shift Manager for Aqua Sana Forest Spa. The role involves hands-on leadership, overseeing daily operations, and ensuring exceptional guest service. Ideal candidates should have experience in customer service and team management, and a Level 3 Beauty qualification or equivalent is required. This position comes with a flexible working hours contract and various employee benefits including a bonus scheme and discounted leisure breaks.

Benefits

Colleague Bonus Scheme

Pension Scheme with Life Assurance

Free use of leisure facilities

Discounted Center Parcs breaks

Career development opportunities

Qualifications

• Proven experience in a customer service environment.
• Strong leadership and team motivation skills.
• Excellent interpersonal skills for team development.

Responsibilities

• Oversee daily operations of Aqua Sana Forest Spa.
• Handle guest enquiries and drive on-the-day sales.
• Lead and support a large team effectively.

Skills

Customer service experience

People management

Excellent communication

Organisational skills

Working knowledge of Microsoft Office

Education

Level 3 Beauty qualification, NPLQ, PPO or equivalent

Job description

SPA SHIFT MANAGER - THERAPY | £15.29 per hour

Aqua Sana Forest Spa is an award-winning spa offering a combination of experiences, products and treatments. Each spa – one at each Center Parcs location – is uniquely designed, with up to 25 spa experience rooms to explore. There is also an extensive range of face and body treatments available to book, carried out by expert therapists using products from the finest product houses including Elemis, Comfort Zone and VOYA.

Aqua Sana Forest Spa is extremely popular and is accessible to both guests staying on the Village as a Center Parcs guest, and external guests who visit Aqua Sana Forest Spa during Spa Days and Spa Breaks.

We’re looking for a passionate and inspiring Shift Manager to play a key role in the day‑to‑day operation of Aqua Sana Forest Spa. This is a hands‑on leadership position where exceptional guest care, colleague engagement, and commercial awareness come together to create an outstanding spa experience.

Reporting to one of the Aqua Sana Forest Spa Assistant Managers, you’ll ensure the smooth running of the spa during your shifts, confidently handling guest enquiries, driving on‑the‑day sales, and upholding the very highest standards of service for both guests and colleagues.

You’ll support with leading and motivating a large team, taking accountability for daily operational performance while fostering a positive, professional, and supportive environment.

Working collaboratively as part of a management team, you’ll bring energy, enthusiasm, and a genuine passion for customer and team satisfaction. You’ll also take ownership of a specialist area within the operation – Service, Therapy or Experience – while remaining adaptable and ready to support across all areas to meet the needs of the business.

If you thrive in a fast‑paced, guest‑focused environment and love leading teams to success, this could be the perfect next step in your career.

HOURS OF WORK

You will be contracted to work 75 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.

As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis.

ABOUT YOU

Essential requirements:

• Previous experience of working in a customer service environment
• Experience of people management
• Excellent verbal and written communication skills
• Friendly, genuine and warm towards guests and colleagues
• Strong organisational skills with attention to detail and ability to prioritise and organise daily tasks. Pre-empts problems and seeks to find solutions
• Good working knowledge of Microsoft Office (Word and Excel)
• Excellent interpersonal skills and the ability to develop, support and challenge a team
• Holds at least one of the following qualifications: Level 3 Beauty qualification, NPLQ, PPO, training assessor or equivalent.

Desirable requirements:

• Previous experience of working within a similar role / beauty industry with experience of spa / leisure booking systems

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• Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:
• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal –n
• An Employee Assistance Program – providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

If this sounds like your ideal job, then we’d love to see your application.

Closing date: 18th February 2026

Interviews to be held: Ongoing

\ applications have been received. Early submission of your application is therefore encouraged.

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At Center Parcs, everyone's welcome. We recognize that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer; please let us know if you require any support or reasonable adjustments during the application or interview process.