Operations Team Lead - Service & Growth in Hospitality

Staysitu; Exeter; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading serviced accommodation provider in Exeter is seeking an Operations Team Lead to supervise a team of accommodation specialists. The role emphasizes team leadership, client feedback management, and the delivery of flexible housing solutions. Ideal candidates will have leadership experience in relevant sectors, resilience, and the drive to develop their teams. Comprehensive benefits include health insurance, holiday allowances, and opportunities for travel, making this a rewarding career step.

Benefits

27 days of holiday

Workplace pension

Private health insurance

Employee assistance programme

Additional day off for your birthday

Qualifications

• Experience in leadership roles in sales, housing, travel, or hospitality.
• Ability to manage and motivate a team effectively.
• Strong communication skills and client relationship management.

Responsibilities

• Lead a team of accommodation specialists in client booking.
• Manage client feedback and service improvement initiatives.
• Mentor team members through 1:1 coaching and reviews.
• Participate in business initiatives to enhance performance.

Skills

Leadership

Customer service

Team mentorship

Resilience

Agility

Job description

A leading serviced accommodation provider in Exeter is seeking an Operations Team Lead to supervise a team of accommodation specialists. The role emphasizes team leadership, client feedback management, and the delivery of flexible housing solutions. Ideal candidates will have leadership experience in relevant sectors, resilience, and the drive to develop their teams. Comprehensive benefits include health insurance, holiday allowances, and opportunities for travel, making this a rewarding career step.