Graduate Field Service Engineer South West UK, Chromatography and Spectroscopy

Agilent Technologies, Inc.; Remote; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading laboratory technology company is seeking a Graduate Field Service Engineer for the South West UK to support clients with chromatography and spectroscopy equipment. Responsibilities include installation, maintenance, and providing high-quality customer service. Ideal candidates hold a relevant degree and possess strong communication and problem-solving skills. The role offers a permanent contract, career development, and a comprehensive benefits package, including a company car and health care. Travel required is approximately 75%.

Benefits

Company pension scheme

Yearly company bonus

Company car

Private health care

Stock purchase plan

Medical & life insurance

Outstanding company culture

Career development opportunities

Qualifications

• University degree in a Life Science or a Technical field.
• Experience in a customer facing and technical support position preferred.
• Computer literacy, knowledge of IT networks is an advantage.
• Full proficiency in English.
• A valid driving license required.

Responsibilities

• Provide repair, installation, upgrade and preventive maintenance activities.
• Respond to customer needs and schedule service efficiently.
• Work with manager and sales team to meet customer expectations.
• Maintain customer service reputation following corporate policies.
• Complete administrative paperwork and reports promptly.
• Provide feedback on performance anomalies as necessary.

Skills

Customer service skills

Technical support experience

Communication skills

Problem-solving skills

Education

University degree in Life Science or Technical field

Tools

IT networks knowledge

Job description

Graduate Field Service Engineer - South West UK, Chromatography and Spectroscopy page is loaded## Graduate Field Service Engineer - South West UK, Chromatography and Spectroscopylocations: UK-Remote Location-Harwelltime type: Full timeposted on: Posted 2 Days Agojob requisition id: 4034596## **Job Description**Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at . Every day, **Agilent Field Service Engineers** help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. **Join our dynamic organization to be a part of this rewarding and exciting work!**You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer support on our **Liquid and/or Gas Chromatography and Spectroscopy** equipmentYour main responsibilities will be to:• Respond to customer needs by providing **repair, installation, upgrade** and **preventive maintenance** activities. • Contact customers in a timely manner and schedules service efficiently. • Connect with manager and sales team to understand and meet customer needs and expectations. • Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures. • Complete administrative paperwork and computer reports promptly and accurately. • Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required. • Address customer requests for service and communicate proactively before, during and after service.For this role, you will be working remotely combined with frequent travel to customer sites mainly in **South West UK**(a company car will be provided)## ## **Qualifications**We are looking for an individual with the following background:• **University degree** in a **Life Science** (Chemistry, Biology, Biochemistry, Biotechnology… ) or a **Technical field** (Electronics, Electrical Engineering, Informatics…) • **Experience** in a **customer facing and technical support position** preferred • **Computer literacy**. Knowledge of IT networks, security and data would be an advantage • Full proficiency in **English** • A valid **driving license**On a personal level, you are **proactive,** **outgoing** and **customer oriented**. You enjoy working both **autonomously** and **as part of a team**, to solve various types of problems. You have **great communications and interpersonal skills** to interact with many internal and external partners.**What we offer:**• Permanent Contract • Outstanding company culture • Career development opportunities • Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance… • A position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities**We will make sure you get all the training and development opportunities you need to become the best in your field****Additional Details**This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.## **Travel Required:**75% of the Time## **Shift:**Day## **Duration:**No End Date## **Job Function:**Services & Support