Field Service Engineer

Abbott Laboratories; Remote; GBP 40,000 - GBP 60,000; Full time

Job summary

A global leader in diagnostics is seeking a Field Service Engineer for the North West London area. This role involves providing technical service to clients, ensuring high-quality support and maintaining strong customer relationships. Candidates should have an Engineering degree and experience in a similar role. Abbott offers competitive remuneration, healthcare benefits, and opportunities for career growth. The position requires travel up to 75% of the time, emphasizing flexible work and a supportive team environment.

Benefits

Competitive salaries

Private healthcare

Pension scheme

Flexible benefits scheme

Qualifications

• Bachelor’s degree or equivalent qualification or experience required; an Engineering degree is preferred.
• Proven experience in a similar technical service role.
• Strong ability to engage effectively with customers.

Responsibilities

• Provide first-line service backup to Abbott Ambassadors.
• Plan and deliver scheduled preventive maintenance.
• Contribute to overall efficiency and performance.

Skills

Technical service experience

Customer-focused communication

Problem-solving skills

Analytical tools proficiency

Education

Bachelor's degree in Engineering or equivalent

Tools

Analytical tools and software

Job description

Field Service Engineer ( North West London) page is loaded## Field Service Engineer ( North West London)locations: United Kingdom-Londontime type: Full timeposted on: Posted Todayjob requisition id: 31138970## **JOB DESCRIPTION:**Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.We’re pleased to offer an exciting opportunity for a **Technical Service Specialist** to join our team, responsible for the **North West London** area. The role includes **one weekend per month** as part of a rota.As a **Technical Service Specialist**, you will play a key role in supporting Abbott’s diagnostics customers by ensuring fast, reliable and high‑quality technical service across your territory.You will provide **first‑line service backup** to Abbott Ambassadors, resolving service interventions requiring **less than four hours of labour**, helping maintain service continuity and customer confidence.Your responsibilities will also include planning and delivering **scheduled preventive maintenance**, supporting **instrument installations**, and contributing to the overall efficiency, performance and growth of the district.Success in this role will be measured by your ability to consistently meet **service key performance indicators**, achieve high **customer satisfaction (NPS)**, and support **profitable and sustainable business growth** within your territory.Knowledge, Skills and AbilitiesTo be successful in this role, you will bring a strong technical foundation combined with customer‑focused communication skills.* Bachelor’s degree or equivalent qualification or experience required; an **Engineering degree** (medical, electrical, mechanical or medical technology) is preferred* Proven experience in a similar technical service role, supported by management and customer references* Strong ability to engage effectively with customers, particularly **laboratory staff and key stakeholders*** Recognised **technical expert** for assigned product lines* Strong communication skills with the ability to explain technical concepts clearly and confidently* Demonstrated capability to **identify issues, drive root‑cause analysis and deliver effective resolutions*** Confident user of **analytical tools and software** to support troubleshooting, reporting and decision‑making**WHAT WE OFFER**At Abbott, you can have a good job that can grow into a great career.As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.**The base pay for this position is**N/AIn specific locations, the pay range may vary from the range posted.## **JOB FAMILY:**Field Services## **DIVISION:**CRLB Core Lab## **LOCATION:**United Kingdom > Maidenhead : Remote## **ADDITIONAL LOCATIONS:**## **WORK SHIFT:**Standard## **TRAVEL:**Yes, 75 % of the Time## **MEDICAL SURVEILLANCE:**Not Applicable## **SIGNIFICANT WORK ACTIVITIES:**Driving a personal auto or company car or truck, or a powered piece of material handling equipmentlocations: 4 Locationstime type: Full timeposted on: Posted 30+ Days Ago