Refuge Case Worker

Solace Women's Aid; Chipping Barnet; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A women's support charity in Chipping Barnet is seeking a Refuge Case Worker to assist women fleeing domestic abuse. The role involves providing essential support, conducting risk assessments, and developing safety plans for survivors. Ideal candidates should have extensive knowledge of domestic abuse impacts and experience in crisis management. This is a part-time position offering generous benefits including training opportunities and family-friendly policies.

Benefits

Focus on learning and development

Generous holiday entitlement

Employer pension contribution

Daily clinical debriefing

Employee Assistance Programme

Qualifications

• In-depth knowledge of domestic abuse and its effects on women.
• Experience providing emotional and practical support to victims.

Responsibilities

• Providing advice and support to women in a refuge setting.
• Carrying out risk assessments and developing support plans.
• Delivering frontline support directly to service users.

Skills

Knowledge of domestic abuse

Emotional support skills

Risk management

Time management skills

Education

Experience in crisis support

Understanding of homelessness process

Job description

(Please note thatapplicants are usually appointed at the bottom of the relevant band)

Hours: 18 hours per week

Contract:Permanent

Closing Date:Monday 23rd February 2026

Closing Time:00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as anRefuge Case Workerat Solace Women's Aid.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

We have two refuges in Lambeth and provide emergency accommodation to women and children fleeing domestic abuse and sexual violence. We are there for women at a time of crisis and help families take their first steps to freedom and recovery.

About the Role

Do you enjoy working in a fast-paced environment where no day is the same? This role requires using your initiative and proactive attitude than reactive.

You willbe working with women who are in trauma and can be in crisis requiring you to be empathetic, but aspirational. You will provide advice and support to women who have experienced domestic abuse in a refuge setting, across the three sites.You will carry out risk and needs assessments, develop support plans and carry out key work with women survivors. You will be expected to work in one of the three Refuges as part of your role

Some of the tasks you will be required to carry out include:

• Support – Induction, Risk Assessments, Domestic Abuse, Mental Health, Benefits, Debt Advice, Move On, maintain accurate recording on Solace case management system and ensure regular reviews are carried out.
• Frontline delivery of support directly to service users
• Repairs Identification/reporting/meeting contractors
• Health and safety checks
• Void inspections, basic void works – i.e. clean/clear, furniture, welcome packs
• Service Users Arrears & HB Claims and benefits - Identify arrears of concern & raise to Service Manager
• Helping service users understand housing benefits/welfare benefits available to them
• Initial Safeguarding Reports
• Multi agency working involved with Service Users
• Support service user to access other community services
• ED&I Awareness-needs for SU’sincluding organising EDI activities.
• Promoting SU involvement activities.

Please note this list is not exhaustive and you will be required to carry out tasks delegated to you by your line manager.

About You

The ideal candidate will have in-depth knowledge of domestic abuse and its impact on women and their children, as well as experience of providing emotional and practical support to victims of domestic and sexual violence. An in depth understanding of the needs of women and children from a diverse background is essential.

You will have experience of managing risk and following case management procedures to meet the needs of the client group, and the ability to work with women to help them to understand their needs, risk assess, develop safety plan and support them in linking with other agencies.

You should have an understanding of the homelessness process, either professionally or personally. You\'ll also have a working knowledge of the available legal remedies, housing and welfare benefits, as well as experience of providing workshops. Outside of this, you will have excellent administrative and time management skills and the ability to effectively manage a caseload.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.