Refuge Senior Project Officer

ClwydAlyn Housing Limited; Rhyl; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading housing organization in the UK is seeking an experienced Refuge Manager to lead and manage domestic abuse services. In this role, you will oversee refuge accommodation and ensure that survivors and their children are supported in a safe, trauma-informed environment. Ideal candidates will have experience in leadership, knowledge of domestic abuse, and relevant qualifications in social care. Join us to make a meaningful impact in the lives of those affected by trauma.

Benefits

Supportive, values-driven organisation

Strong leadership and professional support

Qualifications

• Experience in leadership or management.
• Strong empathy, professionalism, and resilience.
• Transferable skills relevant to domestic abuse services.

Responsibilities

• Lead and manage domestic abuse support services.
• Oversee refuge and dispersed accommodation.
• Support, guide and develop staff teams.

Skills

Leadership skills

Knowledge of domestic abuse

Good communication skills

Empathy

Crisis management skills

Education

Relevant experience or qualifications in social care, housing, youth or community work

Job description

We’re looking for an experienced and compassionate Refuge Manager to lead domestic abuse services within CAWA – Clwyd Alyn Women’s Aid.

You’ll oversee communal refuge accommodation and dispersed safe properties, ensuring survivors and their children are supported in a safe, trauma-informed environment.

This is a leadership role for someone passionate about survivor-led practice and meaningful impact.

What you’ll do

• Lead and manage domestic abuse support services
• Oversee refuge and dispersed accommodation
• Support, guide and develop staff teams
• Manage safeguarding, risk and crisis situations
• Work closely with partner agencies
• Ensure high-quality, trauma-informed practice

What we’re looking for

• Experience or transferable skills in leadership or management
• Knowledge of domestic abuse and/or supported housing
• Strong empathy, professionalism and resilience
• Good communication and partnership working skills
• Relevant experience or qualifications in social care, housing, youth or community work

Desirable:

• Crisis management experience
• Local agency knowledge
• Full driving licence

Important to know

• Enhanced DBS required (paid for by us)
• This role involves supporting people affected by trauma — supervision and wellbeing support are provided

Why join us?

• Work that genuinely changes lives
• Supportive, values-driven organisation
• Strong leadership and professional support
• A role where your impact is real and visible

If you’re ready to lead with compassion and make a lasting difference, we’d love to hear from you.