Remote CeMAP Mortgage Advisor — Fast, 5‑Star Guidance

Habito; Remote; GBP 47,000; Full time

Job summary

A leading mortgage service provider in the United Kingdom is looking for a Customer Advisor to create a top-tier advice service and provide a 5-star experience to customers. This role requires CeMap qualification and at least a year of relevant experience. You will manage customer applications efficiently while ensuring high-quality communication through live chat. The position offers competitive compensation, flexible holidays, and supportive policies on family leave.

Benefits

Basic Salary £46,250 + commission

Flexible holiday - 25 days holiday

Enhanced maternity & paternity leave

Life assurance - 4 x annual salary

Contributory pension scheme

International remote working for up to 20 days a year

2 days paid volunteering annually

Sick pay - up to 5 days covered

GAYE - donate via payroll

Qualifications

• Minimum of 1 year of experience in a relevant field.
• Ability to assess customer applications efficiently.
• Strong communication skills for online interactions.

Responsibilities

• Create best in class advice service for customers.
• Provide a 5-star customer experience in all interactions.
• Manage an ongoing pipeline of applications proactively.

Skills

CeMap qualified

Experience in Whole of Market or BTL and/or specialist lenders

Organised and able to manage multiple cases

Job description

A leading mortgage service provider in the United Kingdom is looking for a Customer Advisor to create a top-tier advice service and provide a 5-star experience to customers. This role requires CeMap qualification and at least a year of relevant experience. You will manage customer applications efficiently while ensuring high-quality communication through live chat. The position offers competitive compensation, flexible holidays, and supportive policies on family leave.