Client Care and Billing Specialist

Ellie Family Services; Warrington; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A healthcare service provider in Warrington is seeking a Mental Health Client Care and Billing Specialist to enhance their revenue cycle team. The ideal candidate has medical billing experience in behavioral health, proficient in CPT, ICD-10 codes, and EHR systems. Responsibilities include managing client appointments, submitting insurance claims, resolving billing inquiries, and ensuring compliance with regulations. This role offers a competitive salary, flexible hours, and the chance to make a meaningful impact in client care.

Benefits

Company parties

Competitive salary

Flexible schedule

Paid time off

Growth opportunities

Qualifications

• 2+ years of experience in medical billing, preferably in mental or behavioral health.
• Strong knowledge of CPT, ICD-10, and EHR/PM systems.
• Proficiency with private insurance and Medicare billing.

Responsibilities

• Act as the first point of contact for clients.
• Schedule appointments and coordinate client care.
• Submit insurance claims accurately and timely.
• Manage billing inquiries and provide account explanations.
• Maintain HIPAA compliance and confidentiality.

Skills

Medical billing expertise

Communication skills

Detail-oriented

Time management

Education

Bachelor’s degree in Healthcare Administration or related field

Tools

Valant EHR

Job description

Benefits

• Company parties
• Competitive salary
• Flexible schedule
• Paid time off

About Us

At care by combining clinical excellence with compassionate service. We support individuals across Pennsylvania through a growing team of therapists—and we rely on skilled billing professionals to keep our operations running smoothly.

Job Overview

We are seeking an experienced Mental Health Client Care and Billing Specialist to join our revenue cycle team. The ideal candidate will have a strong background in Behavioral Health Communication Billing, familiarity with commercial payers, and a commitment to accuracy, efficiency, and follow-through. This awesome team member is reliable, detail‑oriented, and committed to creating a welcoming and efficient environment for our clients and team.

Be the first point of contact—answer calls, manage emails, and greet clients with warmth and professionalism.

Schedule client appointments and coordinate care to ensure seamless support.

Maintain compliance with charts, insurance billing, and office documentation.

Work collaboratively with our team.

Submit insurance claims (primary and secondary) accurately and in a timely manner.

Review and resolve rejected/denied claims.

Manage aging reports and follow up on unpaid claims or denied claims and work with insurance companies to resolve discrepancies.

Monitor claim status and ensure timely reimbursement in accordance with payer timelines.

Handle patient billing inquiries and provide clear and compassionate explanations regarding account balances.

Assist with audits, reporting, and month‑end reconciliation as needed.

Make calls to collect patient co‑pays/co‑insurance.

Verify patient insurance information and eligibility.

Post insurance and patient payments.

Send patient statements and respond to billing inquiries.

Maintain HIPAA compliance and confidentiality.

Collaborate with clinical and admin teams on documentation and coding best practices.

Perform other duties as assigned by Clinic Director.

Qualifications

• Education: Bachelor’s degree required (Healthcare Administration, Business, or related field preferred).
• Experience: 2+ years of medical billing experience, preferably in mental or behavioral health with strong knowledge of CPT, ICD-10, and EHR/PM systems (Valant preferably).
• Insurance Knowledge: Proven proficiency with both private insurance and Medicare billing, including eligibility verification, authorizations, claims submission, and appeals.
• Familiarity with BCBS, IBX, Aetna, United, Cigna, Optum, Medicare and other major Pennsylvania payers.
• Revenue Cycle Management: Hands‑on experience contributing to the full revenue cycle — from patient intake and coding through payment posting, denial management, and reporting.
• Technical Proficiency: Comfortable working with billing software, clearinghouses, and electronic health record (EHR) systems; ability to adapt to new technologies and AI‑driven solutions.
• Strong communication skills—able to work independently and as part of a team.
• Ability to manage multiple tasks in a fast‑paced healthcare environment.

Bonus If You Have

Experience with multi‑location practices or credentialing support.

What We Offer

• Flexible work hours (hybrid available).
• Supportive, mission‑driven team.
• Growth opportunities as we expand.
• The chance to make a meaningful impact behind the scenes of care.

Schedule

• Monday to Friday.
• Occasional flexibility required based on organizational needs.

Experience

• Mental Health Billing: 2 years (Required)
• Valant EHR: 1 year (Preferred)