Senior Business Analyst

International Medical; Cardiff; Hybrid; GBP 47,000 - GBP 51,000; Full time

Job summary

A global healthcare insurance provider is seeking a Senior Business Analyst to lead requirements and optimize claims systems. This role involves collaborating with cross-functional teams to drive innovation, mentor junior analysts, and ensure operational excellence. Candidates should have over 5 years of experience in the healthcare or insurance sector, showcasing strong leadership, documentation, and communication skills. The position offers a flexible remote or hybrid working environment in the Cardiff area and a competitive salary package.

Benefits

Flexible remote or hybrid work setup

Competitive salary: £47,500 – £51,000

Performance-based target of 2% of annual salary

22 days holiday + 8 bank holidays

Career development support

Diverse and inclusive work environment

Qualifications

• 5+ years as a Business Analyst with proven success in healthcare or insurance.
• Expertise in claims systems for operational excellence.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Lead requirements gathering for complex, high-impact projects.
• Act as liaison between business units and technical teams.
• Create clear documentation for processes and systems.

Skills

Leadership in multi-stakeholder projects

System analysis and configuration

Agile methodologies

Documentation skills

Communication skills

Education

Bachelor's degree in IT, Computer Science

Tools

MS Office (Word, Visio)

Job description

🌍 Senior Business Analyst – Global Healthcare & Travel Claims

Location: Remote or Hybrid (Cardiff Office)
Salary: £47,500 – £51,000 per annum
Contract: Full-Time | Monday to Friday

✈️ Make a Global Impact with IMG

At International Medical Group (IMG), we’re more than just a leading international medical insurance provider—we’re a lifeline for travelers, expats, and global citizens. Every day, our products deliver peace of mind® to people living, working, and exploring across borders.

Now, we’re growing—and we need a Senior Business Analyst who thrives on innovation, loves solving complex challenges, and wants to shape the future of healthcare and travel claims systems for a global audience.

SUMMARY

As a Senior Business Analyst, you’ll be the strategic bridge between business needs and technology solutions. You’ll analyze, design, and optimize systems that power our global operations—ensuring efficiency, scalability, and impact. This role isn’t just about gathering requirements; it’s about leading change, driving innovation, and mentoring others in a fast‑paced Agile environment.

You’ll work on high‑visibility projects, collaborate with cross‑functional teams, and influence decisions that affect thousands of customers worldwide. If you’re ready to take ownership and make a measurable difference, this is your opportunity.

DUTIES AND RESPONSIBILITIES

• Lead the charge on requirements for complex, high‑impact projects
• Partner with stakeholders to uncover needs and craft smart solutions
• Act as the key liaison between business units, technical teams, and vendors
• Create and maintain clear, actionable documentation for processes and systems
• Drive system mapping and integration for seamless interoperability
• Champion new technologies and ensure alignment with business goals
• Manage business rules and use cases for critical applications
• Evaluate software enhancements for feasibility and strategic fit
• Coordinate testing efforts and support successful deployments
• Deliver engaging demos and training materials to empower teams
• Mentor junior analysts and elevate BA best practices across the organization
• Report progress and status updates to leadership with clarity and confidence

QUALIFICATIONS AND REQUIREMENTS

• BS or BA in IT, Computer Science, or equivalent experience
• 5+ years as a Business Analyst with proven success in U.S. healthcare or insurance
• Expertise in analyzing and configuring claims systems for operational excellence
• Strong leadership in complex, multi‑stakeholder projects
• Agile mindset with deep understanding of SDLC and modern methodologies
• Exceptional documentation, communication, and influencing skills
• Ability to thrive in a fast‑paced, dynamic environment
• Proficiency in MS Office tools, including Word and Visio

COMPETENCIES

• Technical Mastery: Leverage deep knowledge to deliver results
• Influential Collaboration: Engage stakeholders and drive consensus
• Continuous Improvement: Always seeking smarter, better ways to work
• Strategic Planning: Organize and prioritize for maximum impact
• Positive Leadership: Inspire confidence and optimism in challenging situations

🎁 Perks & Benefits

• Flexible remote or hybrid work setup
• Competitive salary: £47,500 – £51,000
• Performance based target of 2% of annual salary.
• 22 days holiday + 8 bank holidays (rising to 30!)
• Birthday & Christmas Eve off
• Summer & holiday parties, surprise perks like concert tickets
• Career development support & employee recognition awards
• A diverse, inclusive, and globally connected team

🚀 Ready to Build Something Extraordinary?

This is your chance to lead change, shape systems, and make a global impact. If you’re ready to bring your expertise to a mission‑driven organization that values innovation, collaboration, and bold thinking—we want to hear from you.

👉 Apply now and take the next bold step in your career with IMG.

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status and other protected statuses as required by applicable law.