Customer Service & Case Resolution Specialist

Geo-Insights Pte. Ltd.; Germany (OH); On-site; USD 60,000 - USD 80,000; Full time

Job summary

A leading technology company is seeking a Customer Service Executive to support pre-enlistment processes and provide operational assistance. The successful candidate will analyze and coordinate cases, interact with customers and stakeholders, and prepare necessary reports. Strong customer service experience, excellent communication, and analytical abilities are essential. This is an opportunity to join a dynamic team committed to innovation and service excellence.

Qualifications

• Previous experience in customer service is highly valued.
• Must communicate effectively and handle complex inquiries.
• Analytical mindset necessary for identifying process gaps.

Responsibilities

• Provide operational support for pre-enlistment medical activities.
• Analyze and follow up on cases with stakeholders.
• Prepare reports and recommendations for authorities.

Skills

Customer service experience

Excellent communication skills

Analytical skills

Problem solving skills

Interpersonal skills

Job description

A leading technology company is seeking a Customer Service Executive to support pre-enlistment processes and provide operational assistance. The successful candidate will analyze and coordinate cases, interact with customers and stakeholders, and prepare necessary reports. Strong customer service experience, excellent communication, and analytical abilities are essential. This is an opportunity to join a dynamic team committed to innovation and service excellence.