Healthcare Assistant

Care England; Newport; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

Join Nurseline Community Services to provide compassionate, high-complex mental health care at home for people with behavior that challenges and personality disorders. We are looking for dedicated HCAs to lead the delivery of person-centered mental health services directly in people’s homes, ensuring care is both effective and reflective of our community values.

At Nurseline Community Services, part of the Catalyst Care Group, we are committed to providing expert complex care that transforms lives. We stand on the pillars of Compassion, Impact, and Community — values that guide our actions and our approach to compassionate care. We are seeking professionals who are passionate about making a significant difference in the lives of others while embodying these core values.

Job Overview:

The Healthcare Assistant (HCA) is responsible for delivering comprehensive healthcare services directly in people’s homes. This role is crucial in managing complex emotional needs, including behaviour that challenges and personality disorders, ensuring care is both effective and reflective of Nurseline Community Services’ values. The position may require working a short (4–8 hour) or longer shifts. Shift patterns vary depending on the care package and support needs of each person we support.

Key Responsibilities:

• Provide mobility support, including basic moving and handling.
• Monitor vital signs such as blood pressure, temperature, and pulse.
• Help with meal preparation, nutrition, hydration, and maintaining a clean environment.
• Offer companionship, emotional support, and, when needed, financial assistance.
• Administer medication and maintain accurate documentation and records.

Required Qualifications & Experience:

• 6 months of previous experience in healthcare settings, in community or home-based care.
• Experience in managing complex health needs, with a focus on mental health, and working with diverse populations.
• Driving license is essential for community work and transport of the people we support.
• PMVA training is required.

Candidate traits and competencies:

• Exceptional leadership and organizational abilities.
• Genuine desire to make a positive impact on people’s lives, with a commitment to providing the highest level of compassionate care.
• Strong communication skills and ability to handle complex interpersonal situations compassionately.
• Deep commitment to providing empathetic and respectful care that aligns with the values of Nurseline Community Services.
• Empathetic and able to manage under pressure.
• Open to feedback and able to incorporate it positively.
• Friendly, understanding, and capable of addressing issues proactively.
• Good verbal and written communication skills.
• Flexibility to work various shifts, including nights, weekends and holidays.
• Experience supporting people with eating disorders and complex physical health needs.

What We Offer:

• Financial & Practical Support
• Mileage allowance
• Refer-a-friend bonus – incentives for introducing new workers to the company (recently rolled out).
• Tax relief – the ability to claim through the government for work-related clothing and tools (e.g., uniforms, mileage, and equipment).
• 1st DBS is free.
• Development & Support
• On-shift support and guidance through the on-call system.
• Regular supervisions.
• Specialist training opportunities such as safeguarding, medication management, and more.
• All mandatory training is free.
• Work-Life Balance and Community
• Flexible working hours – option to choose shifts based on availability.
• Recognition programmes – celebrating and rewarding outstanding contributions.
• Social events – opportunities to connect and build team spirit.