Embedded Technical Support Engineer — Make a Real Impact

Microlise; Nottingham; On-site; GBP 35,000 - GBP 45,000; Full time

Job summary

A technology company is seeking a Technical Support Engineer (Embedded) to join their Support Services team. In this role, you will provide both proactive and reactive support across systems, ensuring smooth installations and repairs. Strong communication skills and technical experience are essential. This position offers ample opportunity for career growth and a customer-focused environment. Applicants are encouraged to apply early as interviews will take place while the advertisement is live.

Benefits

Private medical insurance

25 days holiday

Employee Assistance Programmes

Free Costco membership

Qualifications

• Demonstrable experience in a technical customer support role.
• Experience using Service Now or similar tools.
• Advanced troubleshooting skills across hardware and software.

Responsibilities

• Provide support for Microlise systems, troubleshooting, and escalation.
• Coordinate installations and repairs with Field Engineers.
• Ensure compliance with encryption and data security standards.

Skills

Technical support experience

Analytical skills

Troubleshooting

Customer service

Excellent communication

Tools

Service Now

Job description

A technology company is seeking a Technical Support Engineer (Embedded) to join their Support Services team. In this role, you will provide both proactive and reactive support across systems, ensuring smooth installations and repairs. Strong communication skills and technical experience are essential. This position offers ample opportunity for career growth and a customer-focused environment. Applicants are encouraged to apply early as interviews will take place while the advertisement is live.