Style Curator Retail

Missoma Ltd; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A fashion jewelry retailer in Greater London seeks a Brand Ambassador to enhance customer experiences at Selfridges. As part of the team, you will create a positive environment, offer personalized style advice, and build lasting customer relationships. Ideal candidates will have experience in customer service, a passion for fashion, and the ability to leverage digital tools. The role offers competitive salary and generous staff discounts, allowing you to thrive in a dynamic retail environment.

Benefits

Competitive salary

Retail commission scheme

Generous staff discount

Jewellery uniform allowance

Medicash Healthcare Cash Plan

Enhanced parental leave

Qualifications

• 1+ years’ experience in a fast-paced, customer-facing role, preferably in luxury retail.
• Natural communicator who’s warm, engaging, and proactive.
• Passionate about fashion and helping customers express themselves.

Responsibilities

• Create a welcoming environment for customers.
• Offer personalized style advice.
• Deliver exceptional service from start to finish.
• Build lasting relationships with customers.
• Maintain store visual standards and cleanliness.

Skills

Customer service skills

Communication

Fashion knowledge

Digital tool proficiency

Job description

Why You’ll Love Working With Us

At Missoma, we live by three core values:

• Authentic…We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
• Collaborative…Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
• Entrepreneurial…We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.

Your Role as a Brand Ambassador

As a key member of our Selfridges team, you’ll be immersed in every aspect of the customer journey. You’ll represent the MISSOMA brand with warmth, style, and confidence, creating a welcoming space that reflects our values.

What You’ll Be Doing

• Creating a positive, upbeat environment that makes every customer feel at home.
• Offering personalised style advice and sharing your passion for our products and brand story.
• Delivering exceptional service from first interaction to final purchase.
• Building lasting relationships with customers, including follow-ups and tailored recommendations.
• Becoming an expert in our collections, materials, and care advice.
• Supporting visual merchandising and ensuring the store always looks its best.
• Using in-store technology to enhance the customer experience.
• Helping maintain a clean, organised, and efficient store environment.
• Ensure all Selfridges policies, procedures, and operational standards are consistently followed to maintain a smooth and professional store environment.

What We’re Looking For

You don’t need to tick every box, but here’s what will help you thrive in this role:

• 1+ years’ experience in a fast-paced, customer-facing role (luxury retail is a plus).
• A natural communicator who’s warm, engaging, and proactive.
• Passionate about fashion, jewellery, and helping people express themselves.
• Comfortable using digital tools and tech to support the customer journey.
• A team player with a “can-do” attitude and a love for learning.
• Someone who’s excited to grow with a brand that’s constantly evolving.

What You’ll Get

• Competitive salary
• Retail commission scheme
• Generous staff discount
• Jewellery uniform allowance
• Medicash Healthcare Cash Plan
• Enhanced parental leave after 2 years of service

Ready to Shine?

If you’re looking for a role where you can bring your personality, creativity, and passion to work every day — we’d love to hear from you.