Major Gifts Officer

Hearing Dogs; Bledlow Ridge; Hybrid; GBP 25,000 - GBP 35,000; Part time

Job summary

A national charity in the UK is seeking a Major Gifts Officer to enhance donor stewardship, focusing on personalized experiences for high-value supporters. The role includes managing the VIP Name a Puppy programme, providing administrative support, and coordinating with internal teams. Ideal candidates should possess strong organisational skills, excellent communication, and experience in donor stewardship. The position is part-time (21 hours/week), hybrid, based in Bledlow Ridge, with an application deadline of 27th February 2026.

Qualifications

• Experience in donor stewardship or customer service, ideally within fundraising.
• Strong organisational skills with the ability to manage multiple projects and deadlines.
• Excellent written and verbal communication skills with a donor-centric approach.
• Proficiency in using CRM systems for data entry and reporting.
• Collaborative and proactive mindset with attention to detail.

Responsibilities

• Manage administration for VIP Name a Puppy scheme.
• Support Major Gifts Team in stewardship programme.
• Record gifts and donor interactions in the CRM system.
• Coordinate with internal teams for updates and reports.

Skills

Donor stewardship

Organisational skills

Excellent written communication

Proficiency in CRM systems

Collaboration

Job description

Overview

National charity Hearing Dogs for Deaf People trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

About The Role

Role: Major Gifts Officer
Reporting to: Major Gifts Team Manager
Location: Hybrid, The Grange, Saunderton, HP27 9NS
Hours: Part time, 21 hours per week

The Major Gifts Officer will play a key role in helping to deliver exceptional stewardship to major donors, with a particular focus on the VIP Name a Puppy programme and the Major Gift Patron programme. This role will ensure that these high-value supporters receive a personalised, engaging experience that strengthens their connection to Hearing Dogs for Deaf People and inspires continued support.

The postholder will provide administrative support to the Major Gifts Team ensuring accurate CRM updates and smooth delivery of donor communications and events.

Responsibilities

VIP Name a Puppy

• Manage the administration for VIP Name a Puppy scheme, following the agreed processes for updates, communications, and milestones.
• Coordinate with internal teams (Breeding Scheme, Trainers, Volunteers, Community, Corporate and Trust teams) to gather updates, photos, and certificates and prepare donor reports.
• Ensure timely delivery of welcome packs, birth certificates, puppy updates (6, 12, 18, and 24 months), and final partnership updates for the relationship managers to share with donors.
• Oversee organisation of bespoke stewardship elements such as Christmas cards and personalised communications.
• Maintain accurate records in the CRM, including managing the VIP (Bespoke) Name a Puppy sponsorship process and donor interactions.

Major Gift Programme

• Support the Major Gifts Team in the delivery of the Major Gift stewardship programme, including:
  • Coordinating stewardship mailings and personalised communications.
  • Managing logistics for donor meetings, centre visits and cultivation events.

CRM and Data Management

• Record gifts and donor interactions in the CRM system promptly and accurately.
• Update donor records with relevant notes, tasks, and stewardship milestones as requested.

Cross-Team Collaboration

• Work closely with colleagues in Services, Breeding Scheme, Marketing, and Creative Services to deliver high-quality donor materials and experiences.
• Liaise with Creative Services for bespoke items such as Christmas cards and event collateral.

About You

Skill & Experience:

• Experience in donor stewardship or customer service, ideally within fundraising.
• Strong organisational skills with the ability to manage multiple projects and deadlines.
• Excellent written and verbal communication skills with a donor-centric approach.
• Proficiency in using CRM systems for data entry and reporting.
• Collaborative and proactive mindset with attention to detail.
• Knowledge of major donor or high value fundraising.
• Familiarity with animal welfare or health-related charities.

Essential:

• Experience in donor stewardship or customer service, ideally within fundraising.
• Strong organisational skills with the ability to manage multiple projects and deadlines.
• Excellent written and verbal communication skills with a donor-centric approach.
• Proficiency in using CRM systems for data entry and reporting.
• Collaborative and proactive mindset with attention to detail.

Desirable:

• Knowledge of major donor or high value fundraising.
• Familiarity with animal welfare or health-related charities.

Please note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).

Please apply by providing your CV and Cover Letter by 27th February 2026