Fundraising & Communications Officer

Transformationunitgm; Croydon; Hybrid; GBP 44,000 - GBP 53,000; Full time

Job summary

A local health charity based at Croydon University Hospital is seeking a Fundraising & Communications Officer to drive fundraising efforts and communicate the charity's mission. This pivotal role requires experience in community fundraising and skill in content writing and graphic design. You will work closely with supporters to enhance donor relationships and manage fundraising events, all while embodying the trust's values of professionalism and compassion. The position offers a hybrid working environment, contributing directly to vital NHS support services.

Benefits

Support for professional development

Engaging work environment

Qualifications

• Experience in community fundraising to generate income.
• Ability to write compelling content for various platforms.
• Understanding of GDPR and fundraising best practices.

Responsibilities

• Lead community fundraising efforts to generate significant income.
• Manage marketing campaigns across social media and print.
• Provide excellent donor experience and manage supporter relationships.

Skills

Community fundraising

Content writing

Graphic design

Donor management

Education

A-Levels/Degree/Diploma

Fundraising or marketing qualification

Tools

Canva

Job description

Employer Croydon Health Services NHS Trust Employer type NHS Site Croydon University Hospital Town Croydon Salary £44,485 - £52,521 incl of HCAS per annum Salary period Yearly Closing 22/02/2026 23:59 Interview date 12/03/2026

Band 6

Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.

Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.

We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.

Join us and be a part of the team that is making Croydon proud. #choosecroydon

Job overview

The Fundraising & Communications Officer is a pivotal hybrid role within the small, friendly team of the Croydon Health Charity, which is dedicated to supporting NHS patients and staff at Croydon Health Services NHS Trust. The officer will be responsible for raising vital new income and promoting the Charity's work to inspire new supporters. The position is hybrid, with the office based at Trust HQ, Croydon University Hospital. You will be an experienced, proactive, and versatile Fundraiser skilled at writing content and using graphic design tools like Canva. The post holder is expected to work in accordance with the Trust's values: Professional, Compassionate, Respectful, and Safe.

Main duties of the job

Fundraising: Lead on community fundraising, managing a personal fundraising pipeline to generate around £50,000 annually, and fundraising across all income streams (corporate, events, legacies, etc.) to help the Charity achieve a £400,000 income target. This includes organising events and supporting staff payroll giving.

Communications: Project manage and deliver marketing/communications campaigns across social media and print. You will write and upload regular content for the website, newsletters, and annual report, and manage external photo calls.

Supporter Care: Act as the first point of contact, providing excellent donor experience, managing relationships with supporters, and maintaining the donor database.

Administration: Monitor income and expenditure, support fundholders with administration, and process donations and payments.

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Detailed job description and main responsibilities

********Please see the attached supporting document which contains more information about the role in job description and person specification************

Person specification

EDUCATION, QUALIFICATIONS AND/OR TRAINING

• A-Levels/Degree/Diploma
• Fundraising or marketing qualification/membership of professional body such as Chartered Institute of Fundraising

KNOWLEDGE AND UNDERSTANDING

• Understanding of the principle fundraising income streams, such as corporate, individuals, groups, legacies and events
• Knowledge of best fundraising practice, including Code of Fundraising Practice
• An understanding of GDPR, and its implications on direct marketing and donor stewardship

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [e-mail]

Your application
Please ensure your supporting statement clearly reflects the job description and person specification , as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References
Please provide a minimum of 3 years’ employment and/or education history , including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback
If you do not hear from us within four weeks of the closing date , please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.