Airside Store Ops Leader – Customer Experience & Growth

Whsmithcareers; Horley; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading retail company is looking for a Store Operations Manager in Horley, UK. You will be responsible for driving operational excellence, leading your team, and ensuring exceptional customer experiences. The role involves managing store performance, shaping people strategies, and ensuring compliance. The ideal candidate should have strong leadership skills and a passion for enhancing customer service while managing a high-performing team. The position offers a competitive salary and benefits including significant employee discounts.

Benefits

Pension scheme

33 days holiday for management

Employee discounts up to 50%

Qualifications

• 5 years of relevant experience in store operations or retail management.
• Strong experience in people management and development.
• Ability to influence and drive change effectively.

Responsibilities

• Drive operational excellence and store performance.
• Lead and inspire teams through coaching and development.
• Ensure compliance and safety standards are met.

Skills

Leadership

Operational Excellence

People Development

Commercial Awareness

Customer Service

Job description

A leading retail company is looking for a Store Operations Manager in Horley, UK. You will be responsible for driving operational excellence, leading your team, and ensuring exceptional customer experiences. The role involves managing store performance, shaping people strategies, and ensuring compliance. The ideal candidate should have strong leadership skills and a passion for enhancing customer service while managing a high-performing team. The position offers a competitive salary and benefits including significant employee discounts.