Retail Shop Lead — Customer Experience & Operations

BoyleSports Counterparty Limited; Cardiff; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A prominent retail betting company in Cardiff is seeking an Assistant Manager responsible for supporting the Shop Manager and leading the team in their absence. The role includes managing daily operations, ensuring high standards of customer service, and cash handling procedures. Ideal candidates should possess strong leadership abilities, excellent communication skills, and a passion for the sporting industry. This position offers a dynamic work environment focused on delivering outstanding customer experiences.

Qualifications

• Ability to lead and inspire a team effectively.
• Strong communication skills with colleagues and customers.
• Customer service orientation with a focus on delivering excellent experiences.

Responsibilities

• Support the Shop Manager in daily operations.
• Lead the shop team in the absence of the Shop Manager.
• Manage cash and security procedures efficiently.
• Deliver outstanding customer service and manage transactions.

Skills

Team leadership

Communication skills

Customer service focus

Problem-solving

Adaptability

Relationship building

Job description

A prominent retail betting company in Cardiff is seeking an Assistant Manager responsible for supporting the Shop Manager and leading the team in their absence. The role includes managing daily operations, ensuring high standards of customer service, and cash handling procedures. Ideal candidates should possess strong leadership abilities, excellent communication skills, and a passion for the sporting industry. This position offers a dynamic work environment focused on delivering outstanding customer experiences.