Front of House Supervisor — Lead Service in Busy Pub

Cezanne HR; Bedford; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A local hospitality company in Bedford is looking for a motivated individual to take charge of the customer journey at their establishment. You will be leading a team to ensure that every customer's experience is remarkable while managing orders and payments, ensuring high service standards, and confidently recommending menu offerings. The ideal candidate should have prior leadership experience in a fast-paced setting, a passion for great food and drinks, and a drive to support the team effectively.

Benefits

28 days holiday

Company Pension scheme

Retail and beer discounts

Discounts on food while on shift

Refer a friend Bonus

Employee Assistance programme

Benefits portal

30% dining discount at managed houses

Qualifications

• Prior leadership experience in hospitality or customer-facing roles.
• Passionate about food and beer.
• Ability to thrive in a dynamic environment.

Responsibilities

• Ensure outstanding customer journeys.
• Collaborate with kitchen staff on orders.
• Manage payments and receipts.
• Recommend menu items confidently.
• Maintain service standards.

Skills

Leadership experience

Excellent customer service

Teamwork in fast-paced environment

Enthusiasm for food and beer

Job description

A local hospitality company in Bedford is looking for a motivated individual to take charge of the customer journey at their establishment. You will be leading a team to ensure that every customer's experience is remarkable while managing orders and payments, ensuring high service standards, and confidently recommending menu offerings. The ideal candidate should have prior leadership experience in a fast-paced setting, a passion for great food and drinks, and a drive to support the team effectively.