People Operations Specialist

Fxplus; Falmouth; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading employer in Cornwall is seeking a People Operations Specialist to join their People & Culture team. This role involves supervising a team, enhancing operational delivery, and ensuring effective first-line people support. Candidates should have a strong HR background, excellent organizational skills, and knowledge of UK HR practices. The position offers a hybrid work environment, with a commitment of 35 hours per week. It includes competitive benefits such as pension contributions, holiday leave, and salary sacrifice schemes.

Benefits

Employer Pension Contribution up to 12%

28 days + 8 days bank holiday

Annual salary increments

Enhanced Maternity/Paternity Pay

Salary Sacrifice Car Scheme

Life Assurance

Qualifications

• Experience in a complex HR or administrative environment with supervisory responsibilities.
• Knowledge of UK employment legislation and HR best practice.
• Ability to explain complex policies in a clear and approachable way.

Responsibilities

• Supervise a small team and lead day-to-day performance of the People Hub service desk.
• Embed consistent working methods and improve first-line people support delivery.
• Oversee workloads, prioritizing tasks and service levels for timely responses.

Skills

Organisational skills

Excellent communication

Problem-solving skills

Attention to detail

Job description

About The Role

Are you passionate about delivering exceptional service and supporting colleagues throughout their employment journey? This is an exciting time to join our People & Culture team as we continue to evolve and enhance the way we support our workforce. In this new role as a People Operations Specialist, you will play a key role in shaping and strengthening our operational delivery, supervising a small team and leading the day-to-day performance and development of our People Hub service desk.

You will be responsible for embedding consistent ways of working, driving adoption of the service desk model, and continuously improving how we deliver first-line people support. This includes overseeing workloads, prioritising tasks, and service levels to ensure timely, accurate and customer-focused responses and administration across employment, compliance, pay and reward processes.

Working closely with colleagues across People & Culture, you will help ensure the People Hub model provides a modern, efficient and responsive service. If you thrive in a fast-paced, service-led environment and have a people-focused mindset, we would love to hear from you.

About You

We are looking for someone who combines strong organisational skills with a passion for service and a background in delivering operational HR activity or similar environment.

You will bring:

• Experience in a complex HR or administrative environment, ideally with supervisory responsibilities
• Knowledge of UK employment legislation and HR best practice
• Excellent communication and problem-solving skills, with the ability to explain complex policies in a clear and approachable way
• A proactive approach and attention to detail, ensuring accuracy in everything you do

For further details on the skills/experience required for this role, please see the full job description above.

This is a full time, 35 hours a week position across Monday-Friday. We operate a hybrid flexible approach to working with the opportunity to work from home and either campus. An on-campus presence will be required on a weekly basis of 2-3 days a week.

If you are looking to have an informal discussion about this opportunity ahead of applying, please contact Hannah Annear, Pay & Reward Manager, by email at [e-mail]

The closing date for the position is Sunday 1 March 2026.

Interviews to be held on hold interviews on Tuesday 17 March 2026.

About Us

For more than 120 years, Falmouth University has been a hub of creative and technological education and change. We are Cornwall’s University, a strong local and anchor institution within its defining rural and coastal community. Our mission is to deliver exceptional higher education and research, harnessing the fusion of creativity and technology as foundations of the future economy. We use our knowledge and expertise in these disciplines to generate positive and sustainable opportunities for all.

In return for your hard work and commitment, we offer excellent benefits, including:

• Employer Pension Contribution up to 12%
• 28 days + 8 days bank holiday
• Annual salary increments (Until top of grade reached)
• Enhanced Maternity/Paternity Pay/Adoption Pay
• Salary Sacrifice Car Scheme (Tusker)
• Salary Sacrifice Cycle Scheme
• Salary Sacrifice Home & Tech Scheme
• Life Assurance

Full details on our employee benefits can be found on our careers page www.falmouth.ac.uk/jobs. Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from a leading University.

A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly-owned subsidiary of Falmouth University. Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in the delivery of Falmouth’s strategic vision and will adopt Falmouth University’s HR policies and procedures in full.

Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.