Scheduler

Axis Europe Plc; Liverpool; On-site; GBP 26,000; Full time

Job summary

A property services specialist in the UK is seeking a highly organized Scheduler to join its Repairs and Maintenance team. The role involves planning and scheduling repairs, providing excellent customer service, and coordinating communication between operatives and clients. Ideal candidates will have strong communication skills, attention to detail, and experience in scheduling or customer service environments. With a salary of £26K and various benefits, this position offers growth and a supportive work culture.

Benefits

25 days’ annual leave plus bank holidays

On-going training and career progression

Discounts on coffee, cinema, travel and wellbeing

Qualifications

• Experience in scheduling or planning within customer service environments.
• Ability to work under tight deadlines.
• Familiarity with repairs and maintenance terminology.

Responsibilities

• Provide excellent customer service to residents.
• Plan and schedule repairs efficiently.
• Monitor work progress to ensure timely job completion.
• Act as a communication link between all parties involved.

Skills

Communication skills

Attention to detail

Time management

IT literacy

Tools

ROCC

Opti-time

DRS

Job description

Overview

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.

The Role:

We’re looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team.

Working in a fast-paced environment, you’ll play a key role in planning and scheduling repairs and maintenance works, ensuring operatives’ time is used productively while delivering a high-quality service to residents and clients. You’ll act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish.

Responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

About You

• IT literate, with confidence using scheduling and job management systems.
• Excellent telephone manner and communication skills.
• Strong attention to detail and ability to prioritise workload.
• Ability to work to tight deadlines in a busy environment.
• Experience in scheduling, planning, administration or high-volume customer service/call handling.
• Experience within social housing, repairs or maintenance environments.
• Knowledge of repairs and maintenance terminology and KPIs.
• Experience using systems such as ROCC, Opti-time or DRS.

What We Offer

• £26K salary plus benefits including:
• 25 days’ annual leave plus bank holidays.
• Long-service awards at key milestones.
• Perkbox - discounts on coffee, cinema, travel and wellbeing.
• 1 paid volunteer day each year.
• Ongoing training, support and career progression - Axis promotes from within.

Why Axis CLC?

Joining Axis CLC means being part of a national organisation that delivers essential services across housing, education, healthcare, defence and commercial property. You’ll be joining a team that values reliability, quality and social impact, offering long-term stability, meaningful work and genuine opportunities to grow and progress in your career.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know.