Complex Needs Outreach Officer

Cardiff Council; Cardiff; On-site; GBP 28,000 - GBP 35,000; Full time

Job summary

A local authority in Cardiff is seeking a Complex Needs Outreach Officer to minimize rough sleeping by providing timely intervention and support. The role involves engaging clients, delivering trauma-informed outreach services, and collaborating with various agencies to ensure holistic support. Ideal candidates are dynamic, motivated, and have experience with complex behaviours. This position is full-time and permanent, requiring resilience in a challenging environment.

Qualifications

• Experience working with people with complex behaviors.
• Understanding of the issues faced by homeless individuals.
• Ability to support management with service aspects.

Responsibilities

• Minimize rough sleeping by ensuring timely intervention and support.
• Deliver a person-centered, trauma-informed outreach service.
• Engage with clients and conduct welfare checks.
• Collaborate with partner agencies for holistic support.
• Carry out risk assessments and safeguarding actions.
• Maintain accurate case records in line with requirements.
• Contribute insights to service development.

Skills

Dynamic

Motivated

Ability to foster relationships

Calm under pressure

Job description

Cardiff Councils Support and Accommodation Service provide accommodation, advice and support to vulnerable single people and families in housing need.

Our services run 24/7 365 days a year.

Due to the Covid19 pandemic, our service has had to make large changes and the successful candidates will contribute to the expansion of the service within.

About the job

The Complex Needs Outreach Officer will be responsible for:

Minimise the number of people sleeping rough in Cardiff by ensuring clients have access to timely intervention, appropriate support, and suitable accommodation.

Deliver a high-quality, person-centred, trauma-informed, multi‑agency assertive outreach service to people experiencing rough sleeping in Cardiff.

Identify, engage with, and conduct welfare checks for newly presenting clients, repeat and entrenched rough sleepers, with the aim of supporting them to access services and accommodation that meet their individual needs.

To build and maintain positive, trusting relationships with clients who may have complex needs, including mental health issues, substance misuse, and histories of trauma.

To work collaboratively with partner agencies (including housing, health, substance misuse services, mental health teams, and the voluntary sector) to coordinate effective, holistic support plans.

Carry out risk assessments and safeguarding actions, responding appropriately to concerns regarding clients’ safety and wellbeing.

Maintain accurate, timely case records and monitoring information in line with organisational and data protection requirements.

Contribute to service development by sharing insights from frontline outreach work and participating in team meetings, training, and reflective practice.

What We Are Looking For From You

We are looking for dynamic, motivated and creative individuals with the ability to foster positive relationships.

This is an exciting opportunity and we are looking for a variety of people from various working backgrounds to make a real difference. Proven experience of working with people with complex behaviours and an understanding of the issues faced by homeless individuals will be an advantage.

The working environment can be challenging so the ability to remain calm under pressure will be an advantage. The role will require the successful candidate to support the management team with all aspects of the service.

Additional information

This post is subject to Disclosure and Barring Service Enhanced checks.

This vacancy is suitable for post share.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

The interview process for this role will be held in person.

As this is such an interesting role, we would encourage you to have an informal conversation in advance with Khaleel Alaale on 07825268307 or [e-mail].

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:-

Job Category Housing

Department Housing & Communities

Working Pattern/Contract Type Full Time Permanent