Strategic Engagement Lead (Hybrid) - IT & Growth

Scc; Birmingham; Hybrid; GBP 75,000 - GBP 85,000; Full time

Job summary

A leading IT company in the UK is looking for an Engagement Manager to lead strategic customer engagements and foster long-term partnerships. The ideal candidate will have over 7 years of experience in management roles and a strong knowledge of Agile and ITIL methodologies. This role supports hybrid working conditions and offers a competitive salary package. Join a team that values innovation and diverse perspectives.

Benefits

Large company benefits

Flexible benefits scheme

Paid volunteering days

Qualifications

• Minimum of 7 years’ experience in a delivery or engagement management role.
• Strong knowledge of delivery methodologies including Agile/SCRUM, Waterfall, and ITIL.
• Proven success in managing complex client relationships.

Responsibilities

• Lead strategic planning and execution for assigned customer engagements.
• Build and maintain strong, trust-based client relationships.
• Monitor engagement performance and implement improvements.

Skills

Delivery methodologies including Agile/SCRUM

Communication skills

Negotiation skills

Analytical thinking

Leadership and team motivation

Education

Relevant degree or professional certifications (e.g., PMP, PRINCE2, SAFe)

Job description

A leading IT company in the UK is looking for an Engagement Manager to lead strategic customer engagements and foster long-term partnerships. The ideal candidate will have over 7 years of experience in management roles and a strong knowledge of Agile and ITIL methodologies. This role supports hybrid working conditions and offers a competitive salary package. Join a team that values innovation and diverse perspectives.