Drying and Restoration Technician

Hastingsdirectsmartmiles; Essex; Hybrid; GBP 24,000 - GBP 30,000; Full time

Job summary

A digital insurance provider is seeking a Drying and Restoration Technician in Essex to manage customer claims related to water damage. The role involves on-site evaluations, equipment installation for restoration, and ensuring compliance with health and safety standards. Candidates should have strong experience in flood damage management and restoration practices, a positive attitude, and a customer care focus. This field-based role offers flexibility and the opportunity to work from home when not on-site.

Qualifications

• Extensive experience in managing flood and escape of water damage.
• Strong knowledge of restoration best practices and health & safety regulations.
• Desirable qualification in drying and restoration.

Responsibilities

• Assess customer claims on-site and provide immediate action for restoration.
• Manage equipment installation and restoration during claims process.
• Collaborate with customers and surveyors for smooth claims resolution.

Skills

Flood and escape of water damage management

Restoration best practices knowledge

Health & safety regulations compliance

Customer care

Positive attitude

Adaptability

Education

Qualification in drying and restoration (e.g. BDMA)

Job description

**Welcome to Hastings Direct – From our Group HR Director Pam Angel**We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.We provide insurance for over four million customers, but we know there’s an even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.* Delivering accurate scopes for building works, repair and installation of drying programs in a safe manner, ensuring compliance with health & safety standards, safe systems of work, and COSHH regulations* Identifying and implementing best practices for escape of water incidents, maintaining accurate IT records and ensuring effective restoration planning* Working closely with our customers to agree settlement plans, arranging alternative accommodation or temporary solutions, and ensuring a smooth claims journey* Managing and maintaining company-provided equipment and vehicles as you'll be expected to travel to various locations throughout the week* Escalating complex cases with proposed solutions, collaborating with Surveying Leads and supply chain partners to ensure efficient claim resolution and deliver a seamless experience for policyholders throughout the claims journey* Continuously developing your skills with operational support, contributing to best practices, policy improvements, and driving efficient drying times and settlementsDrying and Restoration Technician**Location:** We are looking for a technician to cover the **Essex area**. This field‑based role includes travel across the region, with the flexibility to work from home when you’re not on site.We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.**Role overview** Our Home Claims team is growing even bigger! As part of our Drying and Restoration Team, you'll be responsible for visiting our customers to help evaluate their claim, taking immediate and urgent action to remove debris and installing the relevant equipment to restore the customer’s home. You'll project manage the customer’s claim onsite, either offering immediate settlement or be their key point of contact until building repairs commence.**Job details – you’ll need to have demonstrable experience in:****Essential skills/experience:** Extensive experience in flood and escape of water damage management, with strong knowledge of restoration best practices, health & safety regulations, and relevant legislation. A qualification in drying and restoration (e.g. BDMA) or an equivalent is desirable, alongside essential experience in domestic property claims and a strong commitment to customer care and professionalism Positive, adaptable attitude with a willingness to learn, supported by ongoing training to enhance technical skills and career development. **Regrettably we are unable to offer sponsorship for this role.****Benefits:** Inaddition to a competitive salary, you will also receive… and check out the **what we offer** tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.