Partnerships Systems & Operations Manager

Refinitiv; Greater London; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading financial information provider is seeking a Partnerships Systems & Operations Manager to enhance partner processes through automation and data quality. You'll manage systems requirements across Salesforce and SAP, lead the development of the Partner Engage Portal, and support the channel operating model. Ideal candidates will have 5–10 years of experience in partner/channel operations and strong skill in Salesforce. This role supports a hybrid work model and comes with industry-competitive benefits.

Benefits

Flexible vacation

Two company-wide Mental Health Days

Access to the Headspace app

Tuition reimbursement

Qualifications

• 5–10+ years in Partner/Channel Operations or Business Systems.
• Strong experience with Salesforce PRM, Communities, CRM workflows, and SAP.
• Experience defining requirements and collaborating with technical teams.

Responsibilities

• Define and drive system and tooling requirements across Salesforce and SAP.
• Lead development of the Partner Engage Portal for partner registration and onboarding.
• Support development of channel operating model and improve partner reporting.

Skills

5–10+ years in Partner/Channel Ops

Experience with Salesforce PRM

Strong analytical skills

Understanding of partner lifecycle processes

Familiarity with AI tools

Education

Bachelor's degree or equivalent

Tools

Salesforce

SAP

Job description

# **Our Privacy Statement & Cookie Policy**Partnerships Systems & Operations Manager page is loaded## Partnerships Systems & Operations Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Todayjob requisition id: JREQ198189This role defines and drives P&A system and tooling requirements across Salesforce PRM, Salesforce Communities, SAP, and AI‑powered workflows. You will lead the development of the Partner Engage Portal, support the channel operating model, and enhance partner processes through automation, data quality, and cross‑functional coordination.**About the Role**:In this opportunity, as Partnerships Systems & Ops Manager you will:* **Systems & Requirements**: Translate P&A business needs into clear requirements for Salesforce PRM, Communities, SAP, and related tools. Partner with commercial excellence, technical teams to prioritize, design, and implement enhancements. Maintain and manage the systems roadmap and feature backlog.* **Partner Engage Portal**: Own business requirements and workflows for the Partner Engage Portal. Optimize partner journeys for registration, onboarding, lead/ referral management, and self‑service. Ensure integrations with CE, analytics, and partner lead management systems.* **Channel Model & Processes**: Support development and rollout of the partner/channel operating model. Align systems and processes with program structure, segmentation, and KPIs. Improve partner reporting, data governance, and dashboard consistency.* **AI & Automation Enablement**: Drive adoption of AI/agentic tools such as Gong, Crossbeam, and internal AI capabilities. Identify automation opportunities across partner workflows to improve speed and efficiency.* **Cross‑Functional Leadership**: Serve as the P&A systems liaison across CE, Engineering, Product, and Analytics.**About You:**You're a fit for the role of Partnerships Systems & Ops Manager if you have:* 5–10+ years in Partner/Channel Ops, Business Systems, Sales Ops, or related roles.* Strong experience with Salesforce PRM, Salesforce Communities, CRM workflows, and SAP.* Experience defining requirements, writing user stories, and collaborating with technical teams.* Understanding of partner lifecycle processes and channel programs.* Strong analytical, communication, and cross‑functional leadership skills.* Familiarity with AI tools (Gong, Crossbeam, etc.) and workflow automation.## **Preferred Qualifications*** Experience in SaaS, cloud, or technology partner ecosystems.* Background in channel program design, field enablement, or partner data governance.#LI-KA1* **Hybrid Work Model:** We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.* **Flexibility & Work-Life Balance:** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.* **Career Development and Growth:** By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.* **Industry Competitive Benefits:** We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.* **Culture:** Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.* **Social Impact:** Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.* **Making a Real-World Impact:**We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on**Future-ready careers**Our focus on a skills-first approach ensures you’ll have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.