Hiking Gear Expert & Customer Service Pro

Rushden Lakes; Stockport; On-site; GBP 18,000 - GBP 24,000; Full time

Job summary

A leading sports retailer is seeking a Customer Service Advisor in Stockport. This role is focused on ensuring customer satisfaction through excellent service over various channels. You'll assist in both online and in-store environments, providing product guidance and support. Ideal candidates will be passionate about sports and possess strong problem-solving skills. The company values team collaboration and offers various employee benefits, including a staff discount and training opportunities.

Benefits

Annual remuneration reviews

Healthy employee discount on products

Weekly staff sports/activities

Cycle-to-Work Scheme

Training via Academy

Responsibilities

• Assist customers over the phone, via email, and social media.
• Provide technical advice and customer service in-store and online.
• Manage stock levels and merchandising.
• Support teammates in a collaborative environment.

Skills

Active with a clear passion for sport

People-oriented with a high sense of service

Problem solver and creative thinker

Fluent in English with excellent written communication

Comfortable working in a dynamic retail environment

Job description

A leading sports retailer is seeking a Customer Service Advisor in Stockport. This role is focused on ensuring customer satisfaction through excellent service over various channels. You'll assist in both online and in-store environments, providing product guidance and support. Ideal candidates will be passionate about sports and possess strong problem-solving skills. The company values team collaboration and offers various employee benefits, including a staff discount and training opportunities.