TEC Technician

Medequipuk; United Kingdom; On-site; GBP 24,000; Full time

Job summary

A technology-enabled care provider is seeking a TEC Technician to facilitate the installation and maintenance of TEC equipment. This role involves direct client interaction, assessing needs, and ensuring their equipment functions correctly. The ideal candidate will possess customer service skills, clear communication, and a valid UK driving license. The company offers professional development, a supportive team environment, and various employee benefits, including holiday entitlement and a cycle to work scheme.

Benefits

29 days holiday, rising to 33 days

Van provided for travel

Life assurance

Cycle to work scheme

Employee assistance program

Access to Perkbox

Free uniform

Free DBS check

Qualifications

• Some experience in a similar role and industry is preferred.

Responsibilities

• Install, repair, and maintain TEC equipment.
• Identify and assess clients' needs.
• Update client records and report faulty equipment.
• Assist in local community promotion and awareness of services.

Skills

Customer service skills

Excellent communication

Education

Full UK Driving License

Job description

TEC Technician

Alfreton

Hours: 37.5 hours per week

Salary: £23927 per annum

This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new Technician atMedequip Connect and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.

Who are Medequip Connect?

Medequip Connect provide services to over 50,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home.

We help to maintain people’s independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.

About the role

As the Technician for Medequip Connect, you will be responsible for facilitating the installation of TEC equipment, providing a professional support service, in alignment with TSA & contractual standards,

Your day-to-day responsibilities will include, but not be limited to:

• To complete installations, repair, maintenance and collection of Technology Enabled Care (TEC) equipment
• To identify the clients’ current needs by completing/updating appropriate assessments
• To set-up client equipment and process/recycle returned equipment and clean it
• To update the client record database
• To report and action faulty equipment
• To be responsible for stock and undertake auditing of the stock
• To ensure any company vehicle and any tools or equipment is properly maintained.
• To assist in any projects as and when required.
• To provide information and coaching to individuals in the use of their alarm equipment.
• To work with the clients, their families, and third party’s such as GPs, nurses, social workers, and voluntary groups
• To assist the Area Manager with the promotion of Medequip Connect in the area and to establish links within local communities to raise awareness of our services.
• To point the client in the right direction for advice, information, and support, and ensuring preventative action by effective signposting.

About you

Above all, you will identify and align with our company values:

• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required

• Full UK Driving License
• Ideally some experience in a similar role and industry
• Good customer service skills and excellent communication

What we offer

• 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
• Continued professional development, training and learning support and opportunities for career progression.
• Van provided for travel to and from work.
• Life assurance
• Cycle to work scheme.
• Care First employee assistance program including free counselling.
• Access to Perkbox discount platform
• Free uniform
• Free DBS check

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role may be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable