Head Waiter

Caprice Holdings Ltd; Greater London; On-site; GBP 28,000 - GBP 35,000; Full time

Job summary

A prestigious dining establishment in Greater London is seeking a Head Waiter to oversee dining operations and lead the front-of-house team. The ideal candidate has proven experience in hospitality, strong leadership skills, and a passion for delivering exceptional service. Responsibilities include supervising waitstaff, managing guest experiences, and collaborating on private events. Competitive benefits include dining discounts and financial coaching tools, inviting applicants to contribute to a distinguished establishment committed to outstanding hospitality.

Benefits

30% dining discount across Caprice restaurants

Access to early pay and financial coaching

Enhanced maternity & paternity leave

Cycling to work scheme and referral bonuses

Employee recognition bonuses

Private medical and life insurance

Employee Assistance Programme

Structured pension scheme with employer contributions

Qualifications

• Proven experience as a Head Waiter or in a similar role in the hospitality industry.
• Strong leadership skills and passion for hospitality.
• Ability to manage a positive work environment.

Responsibilities

• Oversee the day-to-day operations of the dining area.
• Supervise and mentor waitstaff.
• Handle guest inquiries and concerns professionally.
• Collaborate with management for private events.
• Assist in training front-of-house staff.

Skills

Organizational skills

Communication skills

Interpersonal skills

Problem-solving abilities

Efficiency in managing multiple tasks

Tools

Reservation systems

Job description

Bacchanalia, situated in Berkley Square in Mayfair, is a culinary haven celebrated for its avant-garde approach to gastronomy, elegant ambiance, and commitment to culinary mastery. As a beacon of innovative dining, Bacchanalia offers a curated experience that fuses creativity with timeless elegance that is inspired by the ancient Greco-Roman feasts of old. Walking inside transports you to another world as you are surrounded by dazzling statues designed by Damien Hirst, as well as 2,000-year-old pieces.

We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant.

Key Responsibilities

• Oversee the day-to-day operations of the dining area, ensuring high service standards.
• Supervise and mentor waitstaff, providing guidance to maintain a positive work environment.
• Handle guest inquiries and concerns with professionalism and prompt resolution.
• Collaborate with the management team to organize and execute private events and functions.
• Assist in training and development programs for front-of-house staff.
• Monitor reservation systems and seating arrangements to optimize guest flow.
• Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements

• Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry.
• Strong organizational, communication, and interpersonal skills.
• Exceptional problem-solving abilities and a proactive approach to operational challenges.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Familiarity with reservation systems and basic administrative tasks.

Benefits

• 30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s
• Access to early pay, savings tools & financial coaching via Stream
• Enhanced maternity & paternity leave
• Cycling to work scheme and refer-a-friend bonuses up to £1,000
• English language classes, length of service awards & employee recognition bonuses
• Private medical and life insurance for senior leaders, life insurance for head office employees
• Employee Assistance Programme
• Plus, a structured pension scheme with employer contributions

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.