Operations & Infrastructure Manager

Get Grants Ltd; Greater London; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A charity organization in Greater London is seeking an Operations & Infrastructure Manager for maternity cover until May 2027. This role involves leading operations, infrastructure, compliance, and visitor experience, including box office management and safety. Candidates should have experience in a similar role and the ability to step in immediately, as the team is small but busy. The organization values emotional intelligence, accountability, and effective stress management.

Qualifications

• Experience in a similar role is essential.
• Capacity for emotional intelligence and strategic thinking required.
• Ability to manage stress and adapt to challenges.

Responsibilities

• Lead on operations and infrastructure management.
• Oversee facilities management and compliance.
• Manage visitor experience, safety, and technical production.

Job description

Sector(s)

Arts & Culture, Charity Support, Diversity & Inclusion, Education

Details

The Bishopsgate Institute is looking for an Operations & Infrastructure Manager on a fixed term maternity cover – expected to be up to 31 May 2027. If the substantive post holder gives us notice to return to work earlier, we will provide no less than 8 weeks’ notice of the termination of this contract.

The Operations Manager is due to go on maternity leave from the end of May 2026, and we are recruiting a maternity cover Operations & Infrastructure Manager to cover their work while overseeing a move towards outsourced facilities management for Bishopsgate Institute.

Experience in a very similar role will be essential, and we need the maternity cover person to be ready to step in from day 1 as we are a very small team in a very busy organisation.

The word “maturity” is often misused to mean “old”, but we see it as the ability to consistently exhibit emotional intelligence, accountability, and strategic thinking rather than just technical skill. It involves managing stress effectively, adapting to challenges with resilience, fostering positive, collaborative relationships, and maintaining high ethical standards for both personal and organisational success.

Role overview

The Operations & Infrastructure Manager is the overall lead on operations, infrastructure, business compliance, venue/office management, visitor experience including box office, safety and security, access and inclusion, and technical production for events.

Day‑to‑day delegated responsibility falls to the Deputy Operations Manager and the Infrastructure & Facilities Manager, both of whom report directly to the Operations Manager. The Operations Manager collaborates closely with the Venue Hire & Event Planning Manager, and with the Special Collections & Archives Manager.