Hotel Reception Team Member

Marine & Lawn; St Andrews; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading hospitality company is seeking friendly and confident team members for the front desk at their St Andrews location. You will warmly welcome guests, manage check-ins and check-outs, and provide excellent guest service. Ideal candidates should possess strong communication and organisational skills, with a proactive attitude. The company offers competitive perks including uniforms, meals on duty, and opportunities for training. Full training is provided for those without prior experience.

Benefits

Uniform

Meals whilst on duty

Opportunities for training and career development

Discounts on hotel stays and dining

Exclusive shopping discounts

Qualifications

• Previous experience in a similar role is a bonus, but full training will be provided.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Responsibilities

• Welcoming guests with warmth and professionalism.
• Checking guests in and out efficiently.
• Answering guest queries and providing local information.
• Handling phone calls, emails, and reservations.
• Processing payments and compiling guests' bills.
• Promoting hotel facilities and local attractions.

Skills

Strong communication skills

Excellent organisational abilities

Multitasking

Warm personality

Proactive approach

Job description

Rusacks St Andrews is a sought-after playground for golfers worldwide - it's a place where hospitality comes to life.

We exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check-in, or helpful local advice, we take pride in the moments we help create.

At the core of everything we do are our REACH People Values:

• Respect – We treat every guest and colleague with kindness and dignity.
• Excellence – We go the extra mile in pursuit of outstanding service.
• Accountability – We take ownership of our actions and follow through on our promises.
• Cooperation – We work together as one team to deliver the best experience.
• Honesty – We act with integrity and transparency at all times.

How We Do It

We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

What You’ll Do

You’ll be responsible for:

• Welcoming guests with warmth and professionalism on arrival.
• Checking guests in and out efficiently using our reservation system.
• Answering guest queries and providing helpful local information.
• Handling phone calls, emails, and reservations with accuracy and care.
• Processing payments and compiling guests’ bills.
• Supporting with guest requests and resolving concerns courteously.
• Promoting hotel facilities, services, and local attractions.
• Maintaining a clean and organised front desk and lobby area.
• Working closely with other departments to ensure a seamless guest journey.

What We’re Looking For

We’re looking for friendly, confident team members who are passionate about delivering great guest service.

You’ll have:

• A warm, welcoming personality and strong communication skills.
• Excellent organisational and multitasking abilities.
• A proactive and positive approach to guest interactions.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Previous experience in a similar role is a bonus, but not essential — full training will be provided.

The Perks

We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:

• Uniform
• Meals whilst on duty
• Opportunities for training and career development
• Discounts on hotel stays and dining for you and your loved ones
• Exclusive shopping discounts via our benefits platform

Equal Opportunities

We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.

Right to Work

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.

About Us

Marine & Lawn Hotels & Resorts is a collection of unique, story-rich hotels located in some of the world’s most iconic destinations.