Apprentice Digital Support Technician

Deaf Unity; Manchester; On-site; GBP 20,000 - GBP 24,000; Full time

Job summary

A leading organization in technology support is offering a Level 3 Digital Support apprenticeship in Manchester. This full-time role involves troubleshooting, providing user support, and handling incidents with a focus on customer service. Candidates must have GCSEs in English and Maths at Grade C/4 or above, alongside a passion for technology and proactive attitude. Successful applicants will work in a collaborative environment, gaining experience and developing their skills over 18-20 months.

Benefits

Flexible working options

Generous holiday allowance

Wellbeing and volunteering days

Discounts at over 850 retailers

Qualifications

• Excellent organisational skills to manage tasks effectively.
• Ability to communicate clearly in writing and verbally.

Responsibilities

• Take ownership of incidents and resolve them collaboratively.
• Troubleshoot and support end user inquiries effectively.
• Provide exceptional customer service and guidance.

Skills

Passionate about technology

Understanding of the importance of cybersecurity

Proactive, self-motivated

User experience focused

Excellent organisational skills

Excellent written and verbal skills

Team player

Education

GCSE Grades C/4 or above in English and Maths plus 2 other subjects

Job description

Overview

Workplace: Leeds (travel to other office locations involved; Manchester and London)

Department- Workplace Technology, TechZone

Working pattern – 8am – 6pm (shifts)

Duration: 18-20 months (This is a full time role from Monday to Friday – 37.5 hours per week)

Contract – Fixed Term Contract

Qualification: L3 Digital Support

The team

Workplace Technology is a pivotal department within ITV, they provide us with all the tools to do our jobs efficiently and successfully. The department is forever innovating to ensure that ITV employees have the best systems and tools available. The role will require you to work collaboratively with other Workplace Technology teams to resolve incidents and deliver on requests. You will be brought on the journey to deliver the Workplace Technology strategy and roadmap which will provide ample opportunity for your own personal growth and development.

The role

• Take ownership of incidents and see them through to completion with assistance from other members of the team
• Troubleshoot, support and provide information to assist in incident resolution.
• Able to translate technical implementations into business friendly explanations and to demo functionality.
• Encourage and foster feedback from stakeholders and peers.
• Contribute towards documentation and process creation.
• Create material to allow end-users to self-serve.
• Providing direct end user support with exceptional customer service skills.

Skills you’ll need (minimum criteria)

• Passionate about technology
• Understanding of the importance of cybersecurity
• Proactive, self motivated
• User experience focused
• Excellent organisational skills
• Excellent written and verbal skills
• Team player

Other things we’re looking for (key criteria)

• A clear understanding & passion for the apprenticeship role you are applying for as well as ITV
• Have a willingness to learn new skills with the appropriate training
• Demonstrate a ‘can do’ attitude
• You will be friendly and approachable, respectful to all of your ITV colleagues
• You’ll have the ability to maintain a positive attitude, even when under pressure and working to deadlines

Eligibility/Entry Criteria

As this is a Level 3 Apprenticeship, we require you to have/be predicted to achieve the below qualifications

GCSE Grades (or equivalent) C/4 or above in English and Maths plus 2 other subjects

There is no upper age limit to an Apprenticeship, we would encourage applications from anyone leaving school, all the way to looking for a career change. Please see below to check you meet the eligibility criteria:

• You have lived within the UK/EEA for a minimum of 3 years consecutively
• You meet the entry criteria for the apprenticeship as listed above
• You have not completed a degree/same level qualification in a similar subject to the role you are applying for
• You cannot have achieved the qualification already and you must not already be in full time education at the point of enrolment

Your application will be assessed clearly as outlined on the application form.

AI note

At ITV, we appreciate the use of technology for research during the application process. We understand that AI tools, including ChatGPT, can be valuable resources. However, we value authenticity and expect applicants to showcase their own thoughts and experiences.

Applications that appear to be directly copied from AI-generated content may be subject to rejection. We believe in a fair and authentic assessment process, and your individuality is key to standing out in our selection.

Benefits

ITV offers some great rewards and benefits for Apprentices including

• Flexible working with a range of options to suit everyone
• Generous holiday allowance
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life
• In the Bag – Save money whenever you shop online and in store at over 850 retailers

What’s next?

Applications can be made for this scheme online. However, if you require this information in an alternative format, please contact [e-mail]

If you are shortlisted to the second stage, you will be invited to attend an ITV Experience workshop. This will be held across March 2026 (subject to change) and will be a face to face Experience day.

*In order to manage the volume of interest, we can only accept your first application. If you apply for multiple roles, we can only accept your first one. Due to the volume of applications we expect to receive, we will be unable to provide feedback at initial application stage*