Senior Operational Resilience Manager Insurance

Bupa Insurance Limited; Greater London; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading health insurer is seeking a Senior Operational Resilience Manager to oversee compliance with operational resilience policies across its Insurance Businesses. Based in London, the role involves managing a team, ensuring adherence to ISO 22301 standards, and embedding resilience frameworks. The ideal candidate should have senior-level experience in resilience roles, strong organisational skills, and a detailed understanding of FCA & PRA regulations. This position offers flexibility with up to 3 days of work from home and a competitive salary with benefits.

Benefits

Competitive salary + 10% bonus

Flexible working options

Global wellbeing programme

Qualifications

• Senior experience in resilience and continuity roles.
• Ability to work under pressure and meet deadlines.
• Knowledge of FCA & PRA Operational Resilience Regulations.

Responsibilities

• Ensure compliance with operational resilience policies.
• Support the embedding of resilience frameworks.
• Manage a team of four in operational resilience tasks.

Skills

Experience at a senior level in resilience and continuity

Strong organisation and prioritisation skills

Ability to influence senior stakeholders

Attention to detail and accuracy

Tools

ISO 22301 standard

FCA & PRA Operational Resilience Regulations

Digital Operational Resilience Act (DORA)

Job description

Overview

Senior Operational Resilience Manager - Insurance – Manchester or London • Up to 3 days WFH • Permanent • Competitive salary + 10% bonus + fantastic benefits • 37.5 hours per week

We consider all types of flexibility, including locations, hours and working patterns.

We make health happen

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Responsibilities

• As Senior Operational Resilience Manager - Insurance, you will be responsible for ensuring that Enterprise Operational Resilience Policies are implemented and adhered to within Bupa's Insurance Businesses. You will also maintain implementing processes and frameworks to meet Regulatory Requirements.
• Supporting the Head of Operational Resilience with embedding of Group and Market Unit wide operational resilience framework and strategies across UK Insurance and Bupa Global
• Managerial responsibility for a team of four
• Responsible for leading and coordinating operational resilience requirements as laid out in the PRA and FCA Operational Resilience Regulations
• Ensuring that business continuity management procedures are in place and operating effectively, whilst evidencing continuous improvement
• Ensuring UK Insurance remains compliant with ISO22301:2019 Standard and being the key point of contact for the annual ISO22301 Audit.
• Responsible for ensuring that the IRE Insurance business operates within compliance with the Digital Operational Resilience Act (DORA), leading and coordinating the implementation and embedding of DORA
• Responsible for the development and administration of crisis management procedures across the Insurance Business Units
• Supporting the continuous development of a strong operational resilience culture to enable connected resilience
• Own and establish strong relationship with key stakeholders in Group, Market Unit and Business Units

What you will bring

• Experience at a senior level in resilience and continuity in a similar role
• The ability to work under pressure to meet challenging deadlines with strong organisation and prioritisation skills
• Efficient and organised with attention to detail and accuracy
• The ability to influence senior stakeholders
• Experience or knowledge of ISO 22301 standard
• Detailed knowledge of FCA & PRA Operational Resilience Regulations is essential and knowledge of Digital Operational Resilience Act (DORA) is preferential

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

If you require information regarding this role in an alternative format, please email: [e-mail]

Time Type: Full time

Job Area: Delivery and Operations

Locations: Angel Court, London, Bupa Place