Gallery Team Member

Nationalmuseums; Brighton; On-site; GBP 13,000; Part time

Job summary

A prominent cultural institution in Brighton is seeking a Part Time Gallery Team Member on a fixed-term contract. Responsibilities include safeguarding the Collection, ensuring visitor safety, and enhancing visitor experience. The role requires excellent communication skills and the ability to manage crowd levels effectively. The salary is £12,963.60 (£28,808 FTE) per annum, and the position is part-time. Ideal for those passionate about visitor services and cultural heritage.

Qualifications

• Experience in visitor services or customer service.
• Ability to respond effectively to emergencies.
• Strong communication skills.

Responsibilities

• Safeguard the Collection and ensure visitor safety.
• Monitor crowd levels and implement management procedures.
• Assist visitors with inquiries and enhance their experience.

Skills

Visitor services

Emergency response

Crowd management

Job description

Details

Location: W1U 3BN

Category: Front of house/visitor services

Salary: The salary for this role is £12,963.60 (£28,808 FTE) per annum.

Contract type: Contract Contract

Hours: Part time

Telephone: [phone]

Part Time Gallery Team Member - Fixed Term Contract

Responsibilities

• Safeguard the Collection, its building and furnishings against all hazards.
• Maintain order by ensuring that all visitors conform to the expected standards of behaviour and conduct as set out in the Collection’s Visitor Admissions Policy.
• Apply the necessary controls and procedures to protect the Collection’s works of art from loss or damage.
• Ensure that visitors or contractors do not touch the exhibits.
• Protect the safety of visitors at all times and follow the procedures relating to fire safety and evacuation.
• Monitor crowd levels and visitor flow, implementing crowd management procedures as and when necessary.
• Enhance visitors’ experiences by responding helpfully to queries from members of the public and offering assistance where necessary, including assisting the public and other enquirers in finding specific locations and facilities.
• Report and handle any incidents and concerns as they arise in the galleries.
• Positively and professionally represent the Collection to all visitors, ensuring uniforms are kept in good order and reporting any defects immediately.
• Support the daily operational needs of the Collection assisting as required across a range of visitor services including the: Front Desk and Ticketing (sales, redemption and audio guide management).
• Monitor contractors on site, enforcing Collection regulations and ensuring health and safety best practice is observed, reporting any incidents or concerns to the Gallery Team Manager and/or the Gallery Team Supervisor.
• Carry out light cleaning duties.
• Perform other reasonable duties assigned by the Gallery Team Manager and the Gallery Team Supervisor.
• Respond to all emergencies calmly and effectively within a timely manner.
• Respond to first aid calls (when trained).
• Contribute positively to improving visitor satisfaction.

Out of Hours Events (Optional)

• Monitor the safe delivery of equipment through the galleries during event set up and pack down.
• Ensure the safety of the Collection is maintained throughout the course of the event.
• Assist and direct guests as required.
• Cover ‘hot spots’ during set up and pack down.
• Escort and invigilate contractors.
• Invigilate busy areas/assisting colleagues upon request and reporting concerns to the Gallery Team Manager/Supervisor or Event Manager.

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN