Gallery Team Member

Nationalmuseums; Brighton; On-site; GBP 29,000; Full time

Job summary

A prominent cultural institution is seeking a Full-Time Gallery Team Member on a Fixed Term Contract to safeguard collections and ensure visitor safety in Brighton. The role involves monitoring visitor flow, providing assistance, and representing the institution positively. Ideal candidates should have strong communication skills and a background in front of house or visitor services. Join a dynamic team committed to improving visitor satisfaction while working in a vibrant environment.

Qualifications

• Experience in front of house/customer service roles.
• Strong communication skills.
• Ability to manage crowds and respond to emergencies.

Responsibilities

• Safeguard the Collection and ensure visitor safety.
• Monitor visitor flow and maintain order.
• Represent the Collection positively.

Job description

Details

Location: W1U 3BN

Category: Front of house/visitor services

Salary: The salary for this role is £28,808 per annum.

Contract type: Contract

Hours: Full time

Telephone: [phone]

Full Time Gallery Team Member - Fixed Term Contract

Responsibilities

• Safeguard the Collection, its building and furnishings against all hazards.
• Maintain order by ensuring that all visitors conform to the expected standards of behaviour and conduct as set out in the Collection’s Visitor Admissions Policy.
• Apply the necessary controls and procedures to protect the Collection’s works of art from loss or damage.
• Ensure that visitors or contractors do not touch the exhibits.
• Protect the safety of visitors at all times and follow the procedures relating to fire safety and evacuation.
• Monitor crowd levels and visitor flow, implementing crowd management procedures as and when necessary.
• Enhance visitors’ experiences by responding helpfully to queries from members of the public and offering assistance where necessary, including assisting the public and other enquirers in finding specific locations and facilities.
• Report and handle any incidents and concerns as they arise in the galleries.
• Positively and professionally represent the Collection to all visitors, ensuring uniforms are kept in good order and reporting any defects immediately.
• Support the daily operational needs of the Collection assisting as required across a range of visitor services including the Front Desk and Ticketing (sales, redemption and audio guide management).
• Monitor contractors on site, enforcing Collection regulations and ensuring health and safety best practice is observed, reporting any incidents or concerns to the Gallery Team Manager and/or the Gallery Team Supervisor.
• Carry out light cleaning duties.
• Perform other reasonable duties assigned by the Gallery Team Manager and the Gallery Team Supervisor.
• Respond to all emergencies calmly and effectively within a timely manner.
• Respond to first aid calls (when trained).
• Contribute positively to improving visitor satisfaction.

Out of Hours Events (Optional)

• Monitor the safe delivery of equipment through the galleries during event set up and pack down.
• Ensure the safety of the Collection is maintained throughout the course of the event.
• Assist and direct guests as required.
• Cover ‘hot spots’ during set up and pack down.
• Escort and invigilate contractors.
• Invigilate busy areas/assisting colleagues upon request and reporting concerns to the Gallery Team Manager/Supervisor or Event Manager.

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN