Security Operations & Performance Manager

Manchester Airport plc.; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading UK airport operator is seeking a Security Operations & Performance Manager for London Stansted Airport. The role involves leading security process improvements, overseeing daily operations, and ensuring business alignment. Candidates should have a background in change management and strong analytical and leadership skills. The position offers a competitive salary starting from £50k annually, with additional benefits including a bonus scheme and company pension contributions. This is a permanent role with opportunities for hybrid working.

Benefits

Bonus scheme

10% company contribution pension

25 days holiday plus bank holidays

Free parking

Subsidised public transport

Huge range of company discounts

2 volunteering days per year

Free VirtualGP service

Care Concierge service

Qualifications

• Demonstrable experience managing change and departmental growth.
• Strong leadership and influencing skills.
• Rigorous problem-solving approach with analytical capability.
• Excellent proficiency in Excel and PowerPoint.
• Experience improving performance through efficient practices.
• Planning capability essential.

Responsibilities

• Lead on security process improvements.
• Deliver security products aligning with business objectives.
• Identify opportunities to enhance Terminal Security.
• Oversee daily Security Operations.
• Track and drive business metrics.
• Measure effectiveness of change programmes.

Skills

Change management

Problem solving

Leadership

Communication skills

Analytical skills

Excel skills

PowerPoint skills

Continuous improvement mindset

Job description

Security Operations & Performance Manager - London Stansted Airport

Security Operations & Performance Manager

Reports to Head of Security

Security Team, Customer Service Directorate, London Stansted Airport

Permanent role

Salary – Grade 4a – MAG Leadership grade. From £50k p.a.

Day working, Monday to Friday. Office based, some working from home also available.

Please submit a covering letter outlining how your skills and experience meet the job role requirements

Why MAG?

Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region.

Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• Bonus scheme
• 10% company contribution pension
• 25 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free VirtualGP service, available 24 hours a day, 7 days a week
• Care Concierge service

The role

Lead on security related process improvements and business changes and be the subject matter expert to influence stakeholders across the business when introducing new products into the operation.

Work closely with others to deliver security products and performance improvements in line with the short and long-term business objectives.

Identify opportunities to improve Terminal Security efficiency and effectiveness, utilising performance management information to motivate and mobilise the Security Managers / Security Performance Managers and front line teams to drive continuous performance improvement against KPI service standards so that they are clear about their contribution to the overall business.

Accountabilities

• Track and drive our most important business metrics, proactively identifying trends or risks within our data and conduct root cause analysis to identify corrective action.
• Oversee the day to day Security Operation, ensuring resourced and able to deliver with assets available through liaising with Resourcing and Engineering Departments.
• Create, develop and deliver a 12-month operating plan for terminal security focused on engagement and productivity.
• Lead and drive business planning activities with the planning team, highlighting and delivering opportunities to enhance business performance and efficiencies.
• Lead on people change activities and implement them into the operational environment and track progress.
• Responsible for the end to end delivery of process, technology and people change, developing a culture of continuous improvement.
• Measure the success of change programmes, ensuring we deliver business case outcomes and measure the effectiveness of change.
• Deputise for the Head of Security and other operational roles as required.

What will make you successful in the role?

• Demonstrable experience in managing change and departmental growth in a collaborative manner
• Strong leadership, influencing and communication skills at all management levels to ensure stakeholders deliver outcomes that meet regulatory and operational requirements
• Has a rigorous approach to problem solving and analytics. Can produce, interpret, and draw conclusions from analysis
• Must have strong Excel and Powerpoint skills
• Has a continuous improvement mindset and demonstrable experience of improving performance by introducing more efficient working practices and / or technology
• Proven planning capability essential
• The ability to understand the strategic impacts of your decision considering the impact on the wider business and teams

We are ideally looking for people who have previous Aviation, Airport, Airline or Transport Industry experience.

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.