People Support Officer

Manchester Airport plc.; Manchester; Hybrid; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading airport operator based in the UK is seeking a dedicated individual to join the People Service Centre team. This role involves providing high-quality customer service while processing key events in the employee lifecycle and managing queries efficiently. The ideal candidate will possess strong attention to detail, excellent communication skills, and proficiency in Microsoft Office. Working experience with HR systems like SAP Success Factors is highly desirable. This position offers hybrid working and a range of attractive benefits.

Benefits

Flexible pension plan

24 days holiday plus bank holidays

Free parking

Subsidised public transport

Company discounts

Volunteering days

Free Virtual GP service

Care Concierge service

Qualifications

• Fantastic attention to detail is required.
• Excellent verbal and written communication skills are essential.
• Ability to deliver excellent customer service in a fast-paced environment.

Responsibilities

• Process key events in the colleague life cycle.
• Resolve queries via Service Now.
• Use SAP Success Factors to set up new starters and contractors.

Skills

Attention to detail

Verbal communication skills

Written communication skills

Excellent customer service

Organizational skills

Data handling

Microsoft Word

Microsoft Excel

Tools

SAP Success Factors

Service Now

Job description

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Based at Manchester Airport
12 month FTC
Hybrid working for a better work/life balance
We are proud to be a diverse employer, and we welcome candidates from all backgrounds

Why MAG?

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We\'re committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• 24 days holiday plus bank holidays
• Free parking / Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service

The role

You’ll be part of the People Service Centre team who deliver a high quality, efficient, customer-focused service to colleagues in MAG and CAVU to support them through their journey with MAG. This mainly involves processing key events in the colleague life cycle and performing tasks such as resolving queries via Service Now; using SAP Success Factors to set up new starters and contractors; action leavers; contribute to the People Service Centre annual people plan to support the business and assist on projects across the wider People team.

What will make you successful in the role?

You’ll have a fantastic attention to detail with excellent verbal and written communication skills. You’ll be able to deliver excellent customer service within a fast-paced environment, be able to organise your own workload and proactively highlight any issues to the PSC Manager. You’ll have previous experience of working with data and at high volumes, with ideally a background in HR and ideally experience of Service Now and SAP Success Factors, but it’s essential that you have the ability to use all of Microsoft packages, particularly Word and Excel to an intermediate level.

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.