Claims Handler Specialist PI

Markerstudy Ltd; Chelmsford; Hybrid; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading insurance firm is seeking an experienced Personal Injury Claims Handler to join their Specialist PI Team. This role involves managing claims outside England and Wales, requiring expertise in Civil Procedure Rules and jurisdiction-specific processes. Candidates should possess strong negotiation and communication skills, alongside a proven track record in handling complex, high-value claims. The position offers hybrid working and clear career progression opportunities within a supportive team environment.

Benefits

Hybrid working model

Clear development pathways

Supportive team culture

Qualifications

• Proven experience handling personal injury claims under CPR or across multiple jurisdictions.
• Ability to interpret medical evidence and apply legal principles effectively.
• Highly organized with the ability to manage challenging cases.

Responsibilities

• Manage personal injury claims outside England and Wales.
• Handle complex high-value claims.
• Negotiate settlements and maintain accurate records.

Skills

Negotiation skills

Communication skills

Understanding of liability

Cultural awareness

Organizational skills

Job description

Claims Handler (Specialist PI)

Locations: Tunbridge Wells, Chelmsford, Whitstable, Haywards Heath

Hybrid working: typically 1 day per week in the office once probation is complete

About The Role

We’re looking for experienced and adaptable Personal Injury Claims Handler to join our Specialist PI Team.

This role involves managing personal injury claims outside England and Wales, requiring a strong understanding of both Civil Procedure Rules (CPR) and jurisdiction‑specific processes (non‑England & Wales).

You’ll handle complex cases that fall outside standard portals, applying technical knowledge of liability, causation, and quantum while navigating varied legal systems. Strong negotiation skills, cultural awareness, and the ability to manage cross‑border claims are essential.

We’ll support you with comprehensive training, a personal development plan, and clear career progression opportunities. Performance is measured against transparent KPIs, with annual reviews and the chance to earn an annual pay review.

What You’ll Be Doing

• Manage personal injury claims under CPR and relevant jurisdictional rules outside England and Wales.
• Handle complex and high‑value claims, including those involving cross‑border considerations.
• Assess liability and quantum, reviewing medical reports, expert evidence, and jurisdiction‑specific documentation.
• Negotiate settlements within agreed authority levels, balancing commercial and customer considerations.
• Maintain accurate records, reserves, and task management to ensure timely progression.
• Escalate cases requiring specialist input or external counsel appropriately.
• Collaborate with internal teams, solicitors, and external stakeholders to achieve positive outcomes.
• Ensure compliance with FCA, DPA, TCF, CPR, and jurisdiction‑specific regulations.
• Take ownership of your personal development, supported by ongoing training and coaching.

What We’re Looking For

• Proven experience handling personal injury claims under CPR and/or across multiple jurisdictions (non‑England & Wales).
• Strong understanding of liability, causation, and quantum.
• Excellent negotiation and communication skills, with confidence in managing complex cases.
• Ability to interpret medical evidence and apply legal principles effectively.
• Highly organised with the ability to manage a varied and challenging caseload.
• Commercially aware and adaptable, with a proactive mindset.
• Strong team player with a ‘can do’ attitude.

What We Offer

• Hybrid working (typically 1 day in the office per week once probation is complete).
• Clear development pathways with tailored training and coaching.
• A collaborative and supportive team culture.
• The chance to build specialist expertise in a dynamic personal injury claims environment.